Aarthi Chandran
Beaverton,OR
Summary
Dynamic Customer Service Manager at Standard Chartered Bank with a proven track record in resolving critical banking issues and enhancing customer satisfaction. Skilled in problem-solving and relationship building, I consistently meet quality indicators while driving team performance and achieving productivity benchmarks. A quick learner, I adapt swiftly to new technologies and processes.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Standard Chartered Bank
Chennai, India
07.2006 - 06.2011
- Resolved critical issues in Personal Banking raised to regulatory authorities.
- Ensured quality of responses met high standards while maintaining productivity.
- Conducted thorough investigations and resolved issues within timelines.
- Monitored progress on customer commitments until actions were completed.
- Facilitate department's diverse teams for optimal performance.
- Coordinated with all departments within the bank for efficient resolution of customer complaints.
- Supported unit in achieving targets and benchmarks set by the Bank.
- Collaborated with the unit to meet quality indicators and achieve productivity benchmarks.
Service Representative
MMC Infotech Services
Chennai, India
12.2005 - 06.2006
- Addressed various customer requests including loss reports, account reissues, dispute resolutions and limit enhancements.
- Ensured timely closure of all communication, providing comprehensive solutions to customers.
- Handled extra tasks delegated by coordinator/manager.
- Consistently maintained high standards of service quality.
Education
Bachelors in Engineering -
Anna University
Chennai, Tamil Nadu04.2005
Skills
- Enthusiastic and team player
- Customer satisfaction and efficiency
- Problem Solving
- Relationship Building
- Time Management and Coordination
- Effective documentation
- Quick Learner of new products/Technologies
Timeline
Customer Service Manager
Standard Chartered Bank
07.2006 - 06.2011
Service Representative
MMC Infotech Services
12.2005 - 06.2006
Bachelors in Engineering -
Anna University
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