Karla K Mercado
Houston,Texas
Summary
Proven to excel in customer service and problem-solving, I leveraged strong organizational skills and attention to detail at Loanstar Title Loans to enhance service delivery and operational efficiency. My experience as a Teacher Assistant at St. Ambrose Early Childhood Center further honed my professional personality and ability to manage tasks with care and accuracy, ensuring high levels of customer satisfaction and operational success. I am currently in search of a full-time position; I am capable of working both independently and collaboratively. I am fluently bilingual, I am capable of reading, writing, and translating in both English and Spanish.
Overview
10
10
years of professional experience
Work History
Customer Service
Loanstar Tittle Loans
Houston, Texas
05.2021 - Current
- Drafted reports on customer service performance metrics.
- Upheld customer service standards throughout each shift.
- Implemented strategies to support customer service delivery.
- Greeted clients and provided exceptional customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Greeted customers and provided excellent customer service.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Provided exceptional customer service at all times.
- Ensured the accuracy of data entry into databases.
- Coded invoices for data entry into accounting system.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated cash register to process payments from customers.
- Processed credit card payments securely according to established policies and procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Teacher Assistant
St.AmbroseEarly Childhood Center
Houston, Texas
03.2018 - 03.2021
- Monitored student progress to ensure cooperation and growth.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Created a positive, nurturing environment for young students.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Supervised children during meal times, playtime, and other activities.
- Adapted teaching methods based on individual student needs.
- Taught children foundational skills in colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Encouraged creativity through art projects and storytelling.
- Introduced learning activities and imaginative play to teach children to explore.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Engaged in continuous professional development to stay current with early childhood education practices.
Sort Mail
DHL
Houston, Texas
01.2015 - 01.2018
- Operated automated sorting machines to sort mail by postcode or zip code.
- Operated equipment such as scales and sorters in order to weigh, label, and sort mail pieces.
- Sorted mail received daily into relevant categories for further processing.
- Sorted through daily mail deliveries.
- Sorted incoming mail for proper distribution within the organization.
- Processed incoming mail by sorting, distributing, or forwarding it to appropriate personnel.
- Managed incoming mail for the General Manager including sorting through junk mail and forwarding important items to him and her directly.
- Evaluated and supervised daily mail operations, including sorting, labeling, and delivery.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Received, sorted, and delivered mail and faxes from clients and organized in terms of scaling priority.
Education
GED -
North Houston
Skills
- Strong Initiative
- Organization Skills
- Customer Service
- Problem Solving
- Care For Detail
- Excellent customer service skills
- Data entry software
- File management
- Scanning software
- Critical Thinking
- Timesheets
- Bilingual Fluently (English/Spanish)
- Communication
Timeline
Customer Service
Loanstar Tittle Loans
05.2021 - Current
Teacher Assistant
St.AmbroseEarly Childhood Center
03.2018 - 03.2021
Sort Mail
DHL
01.2015 - 01.2018
GED -
North Houston