Aashka Patel
Carpentersville
Summary
Quality Assurance Analyst with extensive experience in software testing and quality assurance reporting at Encore Repair & Services. Proven ability to lead teams in enhancing product usability and resolving defects. Strong focus on compliance and continuous process improvement.
Overview
18
18
years of professional experience
Work History
Quality Assurance Analyst
Encore Repair & Services
Elgin
03.2024 - Current
- Executed manual and automated testing procedures, ensuring software functionality and reliability.
- Conducted thorough testing of software applications for quality assurance.
- Collaborated with development teams to identify and resolve defects.
- Documented test results and promptly reported findings to stakeholders, facilitating informed decision-making.
- Participated in design reviews to enhance product usability and performance.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Worked with team members to create efficient workflows, resulting in high productivity.
Aashka Creation
Ahmedabad
03.2012 - 01.2023
- Conceptualized and designed costumes for traditional and western apparel.
- Created detailed costumes for retail clients and individual projects.
- Conducted thorough research on historical and contemporary fashion trends.
- Managed full design process from initial concept through production.
Compliance Coordinator
Sterling Hospital
Ahmedabad
11.2010 - 01.2023
- Ensured regulatory compliance for local hospital and five satellite clinics across all services.
- Coordinated communications with relevant government agencies to maintain ongoing compliance, ensuring regulatory alignment.
- Maintained updated records of legislative developments to inform employees and implement compliance programs.
- Compiled reports summarizing compliance activities for management review, facilitating informed decision-making.
- Participated in implementation of systems designed for monitoring compliance activities.
- Collaborated with staff to train on compliance protocols and best practices, enhancing understanding and adherence.
- Educated personnel on proper charting, documentation, coding procedures, and claims submission guidelines.
- Attended annual meetings with Center for Medicare Services to discuss policy changes and updates.
Manager's Assistant
Dunkin Donuts & Baskin Robbins
San Francisco
02.2008 - 06.2008
- Supervised shifts by overseeing staff and maintaining inventory and store presentation.
- Coordinated daily operations to streamline workflow and support team efficiency.
- Handled currency and credit/debit transactions quickly and accurately responsible for $800-$1000 per shift.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Resolved customer complaints and addressed questions to enhance service experience.
- Worked on a team of 3-5 to serve coffee, breakfast, and ice-cream in a fast-paced environment.
- Maintained cleanliness and organization of work areas for a welcoming atmosphere.
- Supported marketing initiatives by promoting new products to customers effectively.
- Welcomed visitors, answered phone calls, and managed front reception desk to create positive first impressions.
Education
Fashion Designing -
NIFT Gandhinagar
Gujarat07.2012
Fashion Merchandising -
FIDM San Francisco
10.2006
Bachelor of Business Administration -
Gujarat University
05.2001
Skills
- Test case management
- Software testing
- Quality assurance reporting
- Data analysis
- Team collaboration
- Conflict resolution
- Communication skills
- Active listening
Languages
- English (Fluent)
- Hindi (Fluent)
- Gujarati (Fluent)
Timeline
Quality Assurance Analyst
Encore Repair & Services
03.2024 - Current
Aashka Creation
03.2012 - 01.2023
Compliance Coordinator
Sterling Hospital
11.2010 - 01.2023
Manager's Assistant
Dunkin Donuts & Baskin Robbins
02.2008 - 06.2008
Fashion Designing -
NIFT Gandhinagar
Fashion Merchandising -
FIDM San Francisco
Bachelor of Business Administration -
Gujarat University