SQL
Mark Lucas
Software Quality Assurance Engineer
Gibsonton,FL
Summary
Quality assurance professional with stellar record of collaborating with software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams.
Overview
12
12
years of professional experience
Work History
Software Quality Assurance Analyst
New York Life Insurance Co
04.2024 - Current
- Streamlined testing processes, implementing automation tools to increase efficiency in detecting issues.
- Contributed to continuous process improvement initiatives, recommending enhancements to the QA workflow based on lessons learned from past projects.
- Performed root cause analysis on identified issues, providing actionable recommendations to prevent recurrence in future releases.
- Communicated effectively with cross-functional teams, facilitating timely resolution of reported defects while maintaining a positive working relationship among team members.
SOFTWARE QA ENGINEER
The Stunt
03.2023 - 12.2023
- Developed comprehensive test plans outlining testing approach, resources, and schedule
- Managed team of 2 software quality assurance interns.
- Performed daily regression testing on over 50 app features on both iOS and Android devices
- Created detailed test cases based on software requirements and design specifications
- Ensured test cases cover all functional and non-functional aspects of the software
- Identified and documented defects, providing detailed information to assist developers in the debugging process
- Performed regression testing to ensure that new code changes do not adversely impact existing functionality.
- Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.
- Tested software to assess optimal in-project deployment.
- Developed and maintained defect databases for known issues using Jira to report any bugs.
- Advised developers on problems with databases, performance and other issues.
LEAD SOFTWARE QA ENGINEER
Inecta
09.2022 - 03.2023
- Lead Software QA Engineer for iOS, Android food delivery trucking app.
- Increased test coverage by 50% by developing and executing comprehensive test plans and test cases.
- Collaborated closely with development teams to identify, report, and resolve software defects promptly.
- Conducted performance testing to evaluate software's responsiveness, scalability, and stability under varying conditions
- Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
SENIOR CORDINATOR/ QA ENGINEER
Capital One
02.2013 - 09.2022
- Performed 3 years of Subject Matter Expert assisting agents with various software system task
- Participated in Agile and other development methodologies to ensure testing aligns with project timelines
- Implemented best practices for test automation and contributed to automation framework
- Identified opportunities for process improvement in testing methodologies and tools
- Shared insights and knowledge about emerging testing trends and technologies with team
- Documented and communicated defects clearly, providing necessary details for developers to reproduce and address issues.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Advocate for user-centric approach to software development, working closely with UX designers and developers to ensure seamless user experiences for all products.
- Fixed identified issues to improve workflows.
Education
Software Testing & Quality Assurance Course - Software Quality Assurance
Udemy
Online07.2018
Some College (No Degree) -
Florida State University
Tallahassee, FLHigh School Diploma -
Tampa Catholic High School
Tampa, FL06.1991
Skills
- Manual Tester
- Jira
- ADB
- Android Studio
- X Code
- Agile/Scrum Methodologies
- Continuous Integration/Continuous Deployment (CI/CD)
- Regression Testing
- Software Development Tools: JIRA, Confluence
- Automated testing
- Test Rail usage
- Black Box Testing
- Defect monitoring
- Agile Software Development
- Providing Feedback
- Bug Fixes
- Triage Meetings
- Scrum Methodology
- Improvement Recommendations
- Requirements Specifications
- Test Case Management
- Quality Assurance
- Test Plan Optimization
- Teamwork and Positive Attitude
- Security Testing
- Develop Test Cases
- Log Files
- Functional and Business Requirements
- Web and Mobile Application QA
- Compliance Testing
- Timelines and Milestones
- Status Meetings
- Ios and Android Testing
- Android Software Development Kit (SDK)
- Manual Test Case Preparation
- Bug Tracking and Resolution
- Google Drive
- Defect Identification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
“If a task is once begun,
never leave it ‘till it’s done.
Be the labor great or small,
do it well or not at all.”
Author Unknown
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionPersonal development programsSoftware
PractiTest
Jira
Test Rail
Languages
English
Full Professional
Timeline
Software Quality Assurance Analyst
New York Life Insurance Co
04.2024 - Current
SOFTWARE QA ENGINEER
The Stunt
03.2023 - 12.2023
LEAD SOFTWARE QA ENGINEER
Inecta
09.2022 - 03.2023
SENIOR CORDINATOR/ QA ENGINEER
Capital One
02.2013 - 09.2022
Software Testing & Quality Assurance Course - Software Quality Assurance
Udemy
Some College (No Degree) -
Florida State University
High School Diploma -
Tampa Catholic High School
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