Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Higgins

Quality Assurance Engineer
Opelika

Summary

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Professional with strong background in ensuring software quality and reliability. Adept at identifying and resolving issues through rigorous testing and analysis. Skilled in utilizing various testing tools and methodologies. Strong emphasis on collaboration and adaptability, consistently contributing to team success and project goals. Known for thoroughness, problem-solving, and maintaining high standards in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Software Quality Assurance Analyst

PA Logic Solutions
05.2023 - Current
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Enhanced software quality by meticulously executing detailed test plans and identifying critical bugs before product releases.

Software Quality Assurance Engineer

Bamboo Health/Appriss Health
12.2016 - 02.2023
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Supported successful product releases by performing regression testing on existing features after each update cycle.
  • Created detailed bug reports complete with reproduction steps, enabling swift resolution by developers.
  • Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements.
  • Contributed to project planning efforts, estimating time required for completion of QA activities and adjusting as necessary throughout development cycles.
  • Boosted team efficiency through effective communication and collaboration during agile sprint planning sessions.
  • Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Collaborated with developers to ensure timely resolution of identified issues, enhancing overall product performance.

Software Quality Assurance Analyst

Health Information Designs, Inc
03.2012 - 12.2016
  • Boosted customer satisfaction by conducting end-to-end user acceptance testing on all new products and features.
  • Reduced defect rates with thorough test case creation and execution for various projects.
  • Managed multiple concurrent projects, prioritizing tasks according to business needs and deadlines.
  • Reduced bug occurrence rates with thorough test planning and detailed test case development.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Evaluated new technologies and tools to optimize the testing process while maintaining a focus on cost-effectiveness and scalability.
  • Boosted customer satisfaction by ensuring timely delivery of high-quality software products through effective management of QA resources.

Technical Support Supervisor

Health Information Designs, Inc
03.2011 - 01.2012
  • Implemented performance metrics to monitor team productivity, identifying areas of improvement and implementing necessary changes.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
  • Managed high levels of call flow and responded to technical support needs.
  • Improved customer retention rates by consistently delivering prompt and effective technical assistance tailored to individual needs.
  • Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
  • Reduced employee turnover by fostering a positive work environment focused on teamwork, open communication, and ongoing skill development.

Education

Bachelor of Science - Finance

Florida Southern College (Orlando Campus)
Lakeland, FL
05.2001 -

Skills

Manual testing

SQL

Functional testing

Regression testing

Bug reporting

Test management tools

Manual test case preparation

Problem-solving abilities

Self motivation

Adaptability and flexibility

Attention to detail

Root-cause analysis

Timeline

Software Quality Assurance Analyst

PA Logic Solutions
05.2023 - Current

Software Quality Assurance Engineer

Bamboo Health/Appriss Health
12.2016 - 02.2023

Software Quality Assurance Analyst

Health Information Designs, Inc
03.2012 - 12.2016

Technical Support Supervisor

Health Information Designs, Inc
03.2011 - 01.2012

Bachelor of Science - Finance

Florida Southern College (Orlando Campus)
05.2001 -

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