Aasia Newsome
Bakersfield,CA
Summary
Experienced administrative and operations professional with a strong background in exceptional customer service, claims support, records management, and cross-functional collaboration. Excel in providing exceptional client relations and training support, driving process improvements and ensuring compliance while drawing from heightened organizational awareness. Committed to delivering timely resolutions and enhancing operational efficiency. Recognized for taking initiative, anticipating operational needs with forward thinking, and building collaborative relationships across departments.
Overview
21
21
years of professional experience
Work History
Workers Compensation Insurance Technician
State Compensation Insurance Fund
Bakersfield, CA
04.2020 - Current
- Perform critical and timely decisions for claim management using enhanced critical thinking on a daily basis. Provide professional, thorough and adequate case documentation utilizing proficient knowledge of DWC Laws and Regulations, and State Fund claims policies and procedures relating to claims adjusting and claims adjusting support.
- Schedule medical evaluations (PTP, Consults, AME/PQME), and arrange transportation and interpreters to support claims adjusters effectively. Coordinate MSA requests. Log and track statewide unclaimed property notices from State Controller.
- Process lien settlements for closed claims with thoroughness, including pricing, negotiation, and payment, ensuring timely resolution and compliance with legal standards.
- Participate in Claims Training Program and serve as a knowledge resource for onboarding new team members, enhancing process efficiency and facilitating knowledge transfer. Encourage positive, constructive, and professional relationships in the workplace while embracing change.
Program Technician II
Dpt. Conservation- California Geologic Energy Management
Bakersfield, CA
05.2014 - 04.2020
- Led Well Status Inquiry project, logging and auditing expiring well permits, analyzing operator correspondence to determine regulatory actions, and collaborating with District Deputy for approvals.
- Provided operator training and support on WellSTAR, managing inquiries and pre-screening bond transfer requests for new well acquisitions at Bond and Transfer Desk.
- Managed timekeeping for Inland District, logging and reconciling attendance and processing timesheets, while acting as liaison between District office and HR and disseminating information in Division-wide meetings.
Office Assistant - Typing
CA Highway Patrol
Bakersfield, California
10.2013 - 05.2014
- Subpoena Clerk - responsible for processing criminal, civil, traffic, and duces tecum subpoenas for all officers assigned to Bakersfield.
- Communicated daily with District Attorney offices and Traffic courts within Kern County regarding officer appearances and hearings, ensuring compliance with departmental policy. Maintained organized filing system for legal correspondence related to subpoenas and informal discovery requests from the public. Scheduled peace officer court appearances and in-office requirements.
- Performed computer assisted browse searches for subpoena records, traffic citations, accident reports, and any other current or archived information for the public under departmental policy.
- Tracked and reviewed complaints, preparing formal correspondence for Sergeant to support due diligence in accordance with Departmental Operations Manual.
- Assisted in report and document preparation for internal meetings, coordinated schedules and appointments for department staff, and maintained accurate organizational charts and personnel rosters for Bakersfield office.
Account Clerk II
Regional Accounting Office- CDCR
Bakersfield, CA
06.2006 - 10.2013
- Served as primary checkwriter in Disbursement Unit, utilizing SAP software to process payments, cancel checks, clear warrants, and generate claim schedules for State Controller.
- Logged, tracked and processed invoices, executed payment corrections and reversals, and maintained accurate vendor records across multiple data systems, ensuring compliance with fiscal year-end reporting requirements. Prepared justifications for payment adjustments.
- Collaborated daily with prison accounting departments, parole agents, and vendors to resolve service issues and deliver payment support with professionalism and discretion.
Account Clerk II
Kern Valley State Prison - CDCR
Delano, California
04.2006 - 06.2006
- Processed invoices and payment requests, ensuring accuracy and timely payments across various accounts.
- Maintained accurate financial records using accounting software.
- Assisted in budget preparation and tracked expenses, contributing to effective financial planning.
- Tracked and processed travel, relocation, and Van Pool expense claims, facilitating timely reimbursements for staff.
Office Assistant (Range B)
State Compensation Insurance Fund, SCIF
Bakersfield, California
04.2005 - 04.2006
- Operated switchboard and coordinated submission of confidential information for Workers' Compensation claims, facilitating timely support for claimants.
- Operated office machines to streamline workflow and support daily administrative tasks. Created spreadsheets detailing missing records for the Claim Adjusters' caseloads.
- Managed file case documentation to ensure accurate and organized records.
- Completed all closings on claims and entered claim information into the system. Sorted correspondence and medical information daily.
Education
Bachelor of Arts - Liberal Studies
California State University Bakersfield
Bakersfield, CA05-2025
Associate of Arts - Social/Behavioral Science
Taft College
Taft, CA05-2020
Skills
- CRM & Claims Management Systems
- Data Tracking & Records Management
- Compliance auditing
- Customer Relationship Management
- Report preparation
- Microsoft Office Suite
- Google Workspace (Docs, Sheets, Drive)
- Access
- Microsoft Teams, SharePoint & Zoom
- Windows & macOS Operating Systems
- AI Productivity Tools
- Calendar & Schedule Management
- Training Support & Process Improvement
- Complex Problem-solving
Timeline
Workers Compensation Insurance Technician
State Compensation Insurance Fund
04.2020 - Current
Program Technician II
Dpt. Conservation- California Geologic Energy Management
05.2014 - 04.2020
Office Assistant - Typing
CA Highway Patrol
10.2013 - 05.2014
Account Clerk II
Regional Accounting Office- CDCR
06.2006 - 10.2013
Account Clerk II
Kern Valley State Prison - CDCR
04.2006 - 06.2006
Office Assistant (Range B)
State Compensation Insurance Fund, SCIF
04.2005 - 04.2006
Bachelor of Arts - Liberal Studies
California State University Bakersfield
Associate of Arts - Social/Behavioral Science
Taft College