EDITH OLVERA
Ontario,CA
Summary
Organized claims and customer service professional with experience in workers' compensation and unemployment insurance support. Skilled in records review, correspondence drafting, and handling sensitive information with accuracy. Known for calm, professional communication and efficient request resolution.
Overview
5
5
years of professional experience
Work History
Workers Compensation Insurance Technician
State Compensation Insurance Fund, SCIF
Bakersfield, California
07.2023 - Current
- Processed workers' compensation claim documents for State Fund service teams.
- Verified forms, notices, and payments for compliance with State Fund standards.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Prepared correspondence for injured workers, employers, and adjusters.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
Customer Service Representative
Employment Development Department
San Bernardino, California
05.2021 - 05.2023
- Responded to claimant inquiries for Employment Development Department unemployment insurance, ensuring accurate information delivery.
- Maintained composure in high-pressure situations, professionally diffusing tense interactions to support customer satisfaction.
- Clarified eligibility rules, benefit notices, and filing steps for customers, enhancing their understanding of services.
Education
Associate of Science - Business Management
Chaffey College
Rancho Cucamonga, CA05-2023
Bachelor of Science - Criminal Justice
Westwood College
Upland, CA10-2010
Skills
- Workers compensation claims
- Claims processing
- Claims management
- Claim evaluation
- Document verification
- Records review
- Correspondence drafting
Timeline
Workers Compensation Insurance Technician
State Compensation Insurance Fund, SCIF
07.2023 - Current
Customer Service Representative
Employment Development Department
05.2021 - 05.2023
Associate of Science - Business Management
Chaffey College
Bachelor of Science - Criminal Justice
Westwood College