Summary
Overview
Work History
Education
Skills
Timeline
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Aason Jasim

Cary,NC

Summary

Detail-oriented professional individual providing skills to prioritize & multi-task in fast-paced environment. Successfully utilizes strong inter personal skills to work as part of a team to reach personal & business goals. Committed to consistently promoting superior customer service standards & communicating with tact & diplomacy.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist (Remote)

North Rich And Company LLC
02.2022 - Current
  • Assist customers via phone, online chat, & email by booking reservations, placing service orders, & confirming scheduled appointments.
  • Develop rapport with customers, fostering long-term relationships and repeat business.
  • Manage high call volume while utilizing computer soft ware to keep accurate records of customer information.
  • Promote high quality customer service by proactively offering products & services based on the customers needs at the time of service.
  • Adapt quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.

Social Media Marketer (Remote)

Green Marketing
01.2020 - Current
  • Create Video Production content for all social media platforms, websites with Audio engineering and video editing skills.
  • Provide in-depth client consultations to ensure & achieve 100% customer satisfaction.
  • Participate in brainstorming sessions with diverse teams to generate creative marketing strategies aligned with the clients business goals & expectations.
  • Develop & implement digital marketing plans for social media platforms, Facebook, Instagram, Tik Tok, & Linked In.
  • Increase brand visibility by staying current on industry trends and tactics to improve diverse audience engagement.
  • Keep clients informed throughout each step of entire project.

Distribution Clerk

Atrium Health Hospital
01.2020 - 01.2022
  • Communicated with suppliers & vendors to place orders, track shipments & schedule deliveries.
  • Coordinate the distribution & delivery of medical supplies, & equipment to designated hospital departments & units.
  • Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
  • Maintained accurate records of all medical supplies, equipment & consumables in the hospital inventory management system.
  • Inspected merchandise for damages, discrepancies with accurate labeling & documentation.
  • Ensured adherence to hospital policies, procedures, and regulatory standards related to inventory management and procurement.
  • Safely handled and transported sensitive or hazardous materials according to established protocols and safety regulations.

Security Officer (Rover Operator)

TIAA/ Allied Security
01.2015 - 01.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Served in specialized unit assignments, detailed Video Monitoring.
  • Completed accurate and concise reports by recording observations, occurrences, information, and surveillance activities.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Education

Video Production/ Recording Audio Engineering - Film And Video Production

International College of Broadcasting
Dayton, OH
04.2003

Skills

  • Customer Service
  • Good communication skills
  • Organizational skills
  • Project Management
  • Computer Proficiency
  • Inbound call experience
  • Order Processing
  • Quality Control
  • Problem-solving abilities
  • CCW License (Carrying Concealed Weapon)

    • Expires April 19, 2029

  • Delivery Scheduling

Timeline

Customer Service Specialist (Remote)

North Rich And Company LLC
02.2022 - Current

Social Media Marketer (Remote)

Green Marketing
01.2020 - Current

Distribution Clerk

Atrium Health Hospital
01.2020 - 01.2022

Security Officer (Rover Operator)

TIAA/ Allied Security
01.2015 - 01.2020

Video Production/ Recording Audio Engineering - Film And Video Production

International College of Broadcasting

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Aason Jasim