Angel Vilella
Chicago,IL
Summary
Analytical BMO banking professional with experience in data accuracy, reporting support, and stakeholder communication. Skilled in cross-functional collaboration to resolve issues and streamline processes. Currently pursuing a Bachelor of Business Administration and Microsoft 365 Fundamentals specialization to enhance technical and analytical capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Relationship Banker
BMO Bank
06.2024 - Current
- Developed and delivered presentations and digital banking demonstrations, improving client engagement and understanding of digital services.
- Tracked outreach metrics, follow-ups, and client activity to inform operational planning and improve reporting accuracy.
- Analyzed client data, identified risks, and documented findings to enhance decision-making processes.
- Maintain detailed documentation and ensure adherence to internal controls.
Associate Banker
BMO Bank
08.2022 - 06.2024
- Analyzed customer profiles and identified trends to support service improvements and product recommendations.
- Tracked client needs, identified process gaps, and recommended improvements to support branch initiatives.
- Collaborated with internal partners to resolve issues while ensuring compliance with policies and operational standards.
- Trained and onboarded new hires, creating job aids and process documentation to enhance learning and ensure consistency.
Customer Experience Representative
BMO Harris Bank
10.2021 - 08.2022
- Identified referral opportunities and documented client needs to strengthen long-term client relationships.
- Processed high-volume transactions accurately while adhering to risk controls to ensure compliance.
- Utilized digital systems to maintain accurate records, ensuring data integrity and accessibility.
Education
Bachelors of Business Administration -
Online Program
01-2026
Skills
- Reporting & Data Analysis
- Risk & Controls
- Project Coordination
- Stakeholder Partnership
- Presentation Development
- Process Improvement
- Documentation & Compliance
- Digital Systems & Tools
- Business Acumen
Certification
- Illinois Public Notary
- BMO Bank Home Equity Lending Certification
- Microsoft 365 Fundamentals Specialization (In Progress)
Timeline
Retail Relationship Banker
BMO Bank
06.2024 - Current
Associate Banker
BMO Bank
08.2022 - 06.2024
Customer Experience Representative
BMO Harris Bank
10.2021 - 08.2022
Bachelors of Business Administration -
Online Program