Ambria Harding
Park Forest,IL
Summary
Top-performing professional with over 7 years of progressive experience in banking and finance, seeking to take next career step. Expertise in managing personal and small business accounts and building long-term relationships with customers. Experience in managing and resolving account issues in bank branches and via phone. Accomplished in selling banking solutions to drive sales and revenue generation goals.
Overview
7
7
years of professional experience
Work History
Retail Relationship Banker
BMO Harris Bank
10.2021 - Current
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Supported community initiatives as a representative of the bank, fostering positive brand awareness in local markets.
- Managed branch operations efficiently, ensuring compliance with industry regulations and internal policies.
- Implemented process improvements that led to increased operational efficiencies and cost savings for the branch network.
- Assisted in training new hires, sharing best practices and imparting valuable industry knowledge.
- Increased daily sales by 20% by upselling banking products and financial services to customers.
Personal Banker
Fifth Third Bank
04.2020 - 10.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed approximately 30+ incoming calls, emails and faxes per day from customers.
Customer Service Banker
First Merchants Bank
08.2017 - 04.2020
- Implemented effective cross-selling strategies, leading to increased product sales and revenue generation.
- Contributed to the development of new products and services tailored specifically to meet changing customer needs.
- Utilized advanced problem-solving skills to resolve challenging customer concerns quickly and effectively.
- Balanced cash drawers accurately each day while adhering closely to established security procedures.
- Identified and reported suspicious transactions, leading to a 30% decrease in potential fraud cases.
Education
High School Diploma -
Rich Central High School
Olympia Fields, IL05.2015
Skills
- Banking
- Branch operations
- Financial product knowledge
- Cash handling expertise
- Credit analysis
- Banking Software Proficiency
- Sales proficiency
- Cross-selling abilities
- Customer Service-Oriented
- Teller Support
- Time Management
- Data Analysis
Timeline
Retail Relationship Banker
BMO Harris Bank
10.2021 - Current
Personal Banker
Fifth Third Bank
04.2020 - 10.2021
Customer Service Banker
First Merchants Bank
08.2017 - 04.2020
High School Diploma -
Rich Central High School