Aazalia Lawson
Gary,IN
Summary
Dynamic and results-oriented professional with a proven track record at ANTHEM Health Services, excelling in customer service and document control. Expert in enhancing customer experiences and streamlining billing processes, demonstrated through effective problem-solving and time management skills. Achieved significant improvements in patient and customer satisfaction, leveraging strong communication abilities and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Health Care Assistant
ANTHEM Health Services
01.2024 - 10.2024
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reminded patients to take prescribed medications or nutritional supplements.
- Actively participated in team meetings discussing patient cases and best practices.
- Interacted positively with family members of patients while delivering compassionate care.
- Participated in educational opportunities related to health care assistant duties.
Chat Support Representative
Mielle Organics
01.2023 - 04.2023
- Provided technical assistance to customers through online chat or telephone support.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Support Specialist
Lowes Home Improvement Center
07.2022 - 12.2022
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Analyzed customer feedback to recommend product or service enhancements.
Billing Specialist
Xfinity Comcast
12.2021 - 06.2022
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Expedited payments by verifying accuracy and currency of vendor information.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
Education
High School Diploma -
MLK Academy
Gary, IN06-2009
Ultimate Medical Academy
Clearwater, FLSkills
- Scheduling
- Document control
- Customer service
- Inbound and outbound calling
- Time management
Timeline
Health Care Assistant
ANTHEM Health Services
01.2024 - 10.2024
Chat Support Representative
Mielle Organics
01.2023 - 04.2023
Customer Support Specialist
Lowes Home Improvement Center
07.2022 - 12.2022
Billing Specialist
Xfinity Comcast
12.2021 - 06.2022
High School Diploma -
MLK Academy
Ultimate Medical Academy
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