Aleyah Brown
Raleigh,NC
Summary
Recent Master's in Business Administration with a concentration in healthcare management graduate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
8
8
years of professional experience
Work History
Residential Social Worker
Free WIll Baptist Children's Home
06.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations, and issues and implement services to address clients needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
Order Management Specialist
Unox INC
06.2022 - 06.2023
- Acted as a liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
Teacher's Assistant
Charlotte Mecklenburg School System
01.2022 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Behavior Technician
ABS Kids ABA Therapy Center
06.2021 - 01.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
Lead Teacher, Toddler Room
Childtime Learning Center - Huntersville
02.2020 - 06.2021
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Customer Service Representative
Lowes Home Improvement Stores
08.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Front End Team Lead
Foodlion
01.2016 - 02.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
MBA - Business Administration
High Point University
High Point, NC05.2024
Bachelor of Science - Social Work
Winston-Salem State University
Winston-Salem, NC05.2021
Skills
- Client Correspondence
- Leadership
- SAP
- Business Development Understanding
- Active Listening
- Microsoft Office
- Quality Improvement
- Operations Management
- Patient Assessments
- Telephone Etiquette
- Administrative Support
- Staff Training and Development
Timeline
Residential Social Worker
Free WIll Baptist Children's Home
06.2023 - Current
Order Management Specialist
Unox INC
06.2022 - 06.2023
Teacher's Assistant
Charlotte Mecklenburg School System
01.2022 - 06.2022
Behavior Technician
ABS Kids ABA Therapy Center
06.2021 - 01.2022
Lead Teacher, Toddler Room
Childtime Learning Center - Huntersville
02.2020 - 06.2021
Customer Service Representative
Lowes Home Improvement Stores
08.2019 - 02.2020
Front End Team Lead
Foodlion
01.2016 - 02.2020
MBA - Business Administration
High Point University
Bachelor of Science - Social Work
Winston-Salem State University
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