Belinda Zuniga
Converse,TX
Summary
Highly motivated and reliable customer-driven sales leader with 8 years in customer service and 5 years in sales related positions.
Hardworking employee who is enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Residential Connectivity Sales Specialist
Spectrum
10.2023 - 11.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Handled a lead count of 500 new leads monthly
Small Business Outbound Telemarketing Sales Representative
Spectrum
04.2022 - 10.2023
- Maintaining records of customer contacts
- Explaining products and product prices
- Tailoring products to customer needs based on conversation had with said customer
- Following-up through installation to ensure a positive experience
- Used knowledge of company products and services to recommend solutions to customers that were tailored to their specific needs
- Developed strong relationships with clients to grow business networks
- Cold called potential customers to generate leads
- Resolved problems to enhance customer experience
- Submitted and followed up with tickets in regards to new and existing accounts.
- Made average of 160 outbound and inbound calls per day.
Sales Mentor
Spectrum Business
12.2022 - 04.2023
- Chosen to participate in a mentoring position to help new hires succeed at their sales quotas
- Promote a positive and fun work culture by incentivizing sales with fun activities and games
- Facilitate meetings
- Provided one-on-one coaching sessions with team members to enhance their sales abilities and increase productivity
- Built a culture of continuous learning within the team by encouraging professional development opportunities, resulting in increased expertise among new hires.
- Established clear goals for each team member, fostering accountability and motivation towards achieving success.
- Facilitated workshops focusing on essential skills development, such as negotiation tactics, communication styles, and product knowledge enhancement.
- Increased sales productivity by implementing effective training programs and coaching techniques.
Store Manager
Boost Mobile Authorized Retailer
06.2021 - 03.2022
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised between 2-5 employees to enhance sales techniques and build the growth of the company, while maintaining store expectations and policies.
- Utilized general office skills such as, preparing outgoing mail, sorting incoming mail, filing reports, and inputting data into company software.
- Built a loyal customer base, by being customer driven and proactive
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Sales Representative
Cricket Wireless Authorized Dealer
03.2020 - 04.2021
- Managed a staff of 2-5 employees
- Demonstrated excellent people skills in both client and employee relationships
- Interviewed and hired prospective employees according to team needs
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Solved problems and resolved conflicts for team members and customers
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
Sales Representative
Cricket Wireless Authorized Dealer
10.2019 - 03.2020
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
- Interacted with 20-40 customers daily, ensuring all concerns and needs were resolved
Education
Bachelors - Business Management Administration
Western Governors University
Salt Lake City, UT06.2026
High School -
James Madison High School
San Antonio, TX12.2017
Skills
- Leadership
- Recruiting
- Retail sales
- Telemarketing expertise
- Client Correspondence
- Customer service
- Technical Support
- Active listening
- Relationship building
Awards
Top Ranking Employee, 11/2019, In November 2019 I was awarded the 'Top Ranking Employee' award from Cricket Wireless. I was picked out of 300 employees between two cities for my attendance, sales, and feedback from customers.
Timeline
Residential Connectivity Sales Specialist
Spectrum
10.2023 - 11.2024
Sales Mentor
Spectrum Business
12.2022 - 04.2023
Small Business Outbound Telemarketing Sales Representative
Spectrum
04.2022 - 10.2023
Store Manager
Boost Mobile Authorized Retailer
06.2021 - 03.2022
Sales Representative
Cricket Wireless Authorized Dealer
03.2020 - 04.2021
Sales Representative
Cricket Wireless Authorized Dealer
10.2019 - 03.2020
High School -
James Madison High School
Bachelors - Business Management Administration
Western Governors University
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