Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danitza Diaz Villacrez

New Brunswick,NJ

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

3
3
years of professional experience

Work History

Waitress and Cook

Butcher 360
North Brunswick, NJ
08.2020 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted customers, answered questions and recommended specials food items and beverages to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Cashier/Cook

Molly Pitcher Service Area
Cranbury, NJ
06.2019 - 08.2020
  • Welcomed customers, offering assistance to help find necessary store items.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved issues regarding customer complaints.
  • Received payments for food items and issued receipts.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers complete purchases, locate items and join reward programs.


Education

High School Diploma -

New Brunswick High School, 1000 Somerset St
1000 Somerset St. New Brunswick, NJ 08901
06.2021

Skills

  • Food Safety Standards
  • Customer Service and Rapport
  • Warm and Friendly
  • Special Requests and Substitutions
  • Relationship Building
  • Menu Recommendations
  • Cool Under Pressure
  • Multitasking and Prioritization
  • Order Accuracy and Delivery

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress and Cook

Butcher 360
08.2020 - Current

Cashier/Cook

Molly Pitcher Service Area
06.2019 - 08.2020

High School Diploma -

New Brunswick High School, 1000 Somerset St

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Danitza Diaz Villacrez