Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Summer Palmares

Houston,TX

Summary

Excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with waitressing, hosting, cashier, and cook and adaptable to new processes and procedures.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

1
1
year of professional experience

Work History

Waitress, Cashier, Cook

Tacos La Sultana
03.2023 - 02.2024
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.

Cashier

Tacos La Sultana
03.2023 - 02.2024
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cook

Tacos La Sultana
03.2023 - 02.2024
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.

Education

High School Diploma -

Yes Prep East End
8329 Lawndale St, Houston, TX 77012
06.2023

Skills

  • Food Safety Standards
  • Strong multitasking
  • Cash Handling
  • Relationship Building
  • Sales Techniques
  • Handling Complaints
  • Reliable and Responsible
  • High Energy and Stamina

Additional Information

  • Reading and writing summaries about books I have read so far.
  • Art: painting and drawing in my free time
  • Going to the gym or outside for a walk/run
  • I like to practice a variety of sports; volleyball, soccer, basketball, softball/baseball, football
  • Student Government - help plan events for the school, give speeches during events, schedule dates, coming up with ways on how to better the school and making sure students are having fun but also learning and following rules while in school.
  • Volunteering at the Houston Foodbank for 4-5 years putting food in boxes making sure the food cans are clean, checking the expiration dates, providing customer service to the people in line making sure to answer all their questions and concerns and making sure to get their information for their next visit.
  • Community service at Buffalo Bayou Park cleaning all the trash i can find and helping to keep the environment clean.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Korean
Elementary

Timeline

Waitress, Cashier, Cook

Tacos La Sultana
03.2023 - 02.2024

Cashier

Tacos La Sultana
03.2023 - 02.2024

Cook

Tacos La Sultana
03.2023 - 02.2024

High School Diploma -

Yes Prep East End
Summer Palmares