Abadeer Sobhy Atta Beshara
Cairo,Egypt
Summary
Dedicated and highly skilled IT Support Engineer with extensive experience in technical support, network management, system administration, and troubleshooting. Proven ability to manage IT infrastructure, support end-users, and implement innovative solutions to optimize business processes. Adept at working with Microsoft 365, Active Directory, SCCM, VoIP, and various IT support tools.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
Tawuniya Tech Hub
05.2024 - Current
- Collaborated with technical staff to establish system improvements and upgrades
- Provided technical support for online billing, access, and account issues
- Developed training materials and trained users on hardware/software usage
- Implemented new troubleshooting processes, enhancing efficiency and customer satisfaction
- Conducted remote diagnostics to resolve technical issues
- Delivered local and remote Tier 1 IT support for hardware/software to company personnel
Senior IT Technical Support Engineer
HSA Group
11.2023 - 05.2024
- Designed and managed office network infrastructure to ensure optimal performance and security
- Administered Active Directory, managing user accounts and group policies
- Deployed and updated Windows operating systems across office devices
- Managed software installations, licensing compliance, and security systems
- Oversaw IT procurement and asset management, ensuring cost-effective solutions
- Provided Microsoft 365 support, including setup, configuration, and troubleshooting
- Managed office security systems, including cameras and access card systems
- Supported remote users through tools such as ManageEngine and RDP
- Handled IT asset management, including inventory control and lifecycle tracking
- Utilized ServiceNow for ticketing and IT incident resolution
IT Technical Support Engineer
Alshaya Group
12.2022 - 11.2023
- Supported IT perspective for more than 160 fashion stores 'American Eagle, H & M, Victoria Secret, Mother Care, …etc.', Healthy G Beauty 'Bath & Body Works and The Body Shop' and FNB (Starbucks and Pinkberry)
- Installed, supported, and maintained new server hardware and software infrastructure
- Managed network design, implementation, and troubleshooting (LAN/WAN)
- Ensured connectivity of 160 retail locations, resolving network-based issues
- Installed and configured Micros Restaurant Enterprise system (RES) and integrated peripherals
- Handled backup infrastructure operations per company policy
- Led end-user IT support, acting as the primary 24/7 contact
- Managed user accounts, permissions, and passwords
- Conducted standard SQL database activities (restoration, queries, access management)
- Developed and maintained servers on Linux
- Troubleshot and resolved issues related to ARES (Alshaya internal software)
- Implemented and supported O365 solutions
Junior IT Field Support Engineer
Azadea Group
11.2021 - 12.2022
- Documented and reported functionally to the Head of IT
- Provided IT support for over 80 fashion stores, including Zara, Stradivarius, Bershka, Pull&Bear, Reserved, Massimo Dutti, Virgin Mega Store, and PAUL Café
- Installed, configured, and troubleshot network devices (Wi-Fi APs, Access/Core Switches, Routers) with L1/L2 Network team assistance
- Supported store openings, closings, and renovations
- Ensured proper maintenance of technical equipment
- Installed and configured software, including operating systems and business applications
- Provided POS system support and troubleshooting for daily operations
- Maintained inventory machines (software, hardware, and server connectivity)
- Delivered technical support to stores and back-office employees (tablets, desktops, laptops, printers, etc.)
- Managed user accounts in Windows Active Directory
- Tracked and resolved incidents within SLA using Fresh Service
- Escalated issues to other teams as needed
- Performed remote troubleshooting through diagnostics and relevant inquiries
- Communicated with suppliers to obtain necessary support
Education
Bachelor's - Management Information Systems (MIS)
Modern Academy
12.2021
Skills
- Microsoft 365
- Active Directory (AD) & Entra ID
- SCCM & Microsoft Intune
- Windows 10 & Windows Server
- VoIP & VPN
- Network Troubleshooting (LAN/WAN, Wi-Fi, Switches, Routers)
- Micros RES & Micros Symphony
- SQL Database Management
- IT Asset Management
- Ticketing Systems (ServiceNow, Jira, Fresh Service)
- Linux (Basic)
- Remote Support Tools
- Printer Troubleshooting
- NVR & Security Systems Management
Certification
- Azure Fundamentals – Microsoft, 2023
https://learn.microsoft.com/api/credentials/share/en-us/AbadeerBeshara-3345/1D57A2C86A42987E?sharingId=E2E58D97EAF13E97 - Microsoft 365 Certification – Microsoft, 2023
https://learn.microsoft.com/api/credentials/share/en-us/AbadeerBeshara-3345/33ACF8206DA41431?sharingId=E2E58D97EAF13E97 - Google IT Support Certification – Google, 2023
https://www.credly.com/badges/9e53ddbb-6aa0-4f94-a4a1-06931aeaf25a/linked_in_profile - Jira Service Management Certification – Atlassian, 2024
https://university.atlassian.com/student/award/ER3HkAF3JhrAFdnzvNSrHMYR - MD-102 Endpoint Administrator Associate – Microsoft, 2024
https://www.udemy.com/certificate/UC-067df9fb-4faf-4f27-8d2a-b0d4dea1d921/
Languages
Arabic
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior IT Support Engineer
Tawuniya Tech Hub
05.2024 - Current
Senior IT Technical Support Engineer
HSA Group
11.2023 - 05.2024
IT Technical Support Engineer
Alshaya Group
12.2022 - 11.2023
Junior IT Field Support Engineer
Azadea Group
11.2021 - 12.2022
Bachelor's - Management Information Systems (MIS)
Modern Academy
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