Abagail Morrison
Harrisville,WV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Bank Teller
Union Bank
Harrisville, WV
12.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Addressed questions from customers concerning account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Daycare Teacher
Community Resources For Independence
Harrisville, WV
04.2021 - 09.2024
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Created a positive, nurturing environment for young students.
- Provided guidance on social development issues such as sharing, following directions.
- Observed health practices such as proper handwashing procedures.
- Assisted with toilet training and diaper changing when necessary.
- Conducted assessments of student performance and progress.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Maintained supplies inventory for the classroom including art materials and books.
- Taught basic language skills including reading readiness, phonics, writing.
- Encouraged creativity through art projects and storytelling.
- Supervised children during meal times, playtime, and other activities.
- Developed lesson plans and activities to engage children in learning.
Cashier
Shop N Save Supermarket
Harrisville, WV
05.2020 - 03.2021
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Ritchie County High School
Ellenboro, WV08-2020
Skills
- Lesson Planning
- Activity Planning
- Behavior Modeling
- Child Safety
- Payment Collection
- Customer Assistance
- Customer Service
- ID Verification
- Cash Handling
- Retail Merchandising
- Staff Training
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Relationship building
Timeline
Bank Teller
Union Bank
12.2024 - Current
Daycare Teacher
Community Resources For Independence
04.2021 - 09.2024
Cashier
Shop N Save Supermarket
05.2020 - 03.2021
High School Diploma -
Ritchie County High School