Hi, I’m
Abagail Pennypacker
Shamokin,PA
Summary
Originally from Shamokin, Pennsylvania but has lived in Myrtle Beach, South Carolina the past 5 years. Moved back to Pennsylvania in July 2024 with hardworking bartender/server/supervisor experience in large-scale casual dining establishments. Well-versed bartender with diverse menu of memorized drink recipes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also proficient and caring nursing team member offering outstanding patient-facing experience. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds and disabilities. Outgoing individual with well-honed organizational, labor and teamwork skills. Over-all enthusiastic and team-driven with many years of experience working in busy environments of all kinds.
Overview
9
years of professional experience
2
Certification
Work History
The Hangout
Bartender/Bartender Supervisor
03.2023 - 07.2024
Job overview
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers for 5 different bars and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Upheld strict regulations for safe alcohol service and food safety.
- Served high customer volumes during special events, nights, and weekends. Max capacity inside is 1000 people and in the courtyard max capacity is 3000 people.
Burning Ridge Golf Course
Beverage Cart Attendant/Grille Attendant
08.2023 - 03.2024
Job overview
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Involved in daily operations of a kitchen, including prep work, cooking, and dishwashing.
Buffalo Wild Wings
Server Trainer/Bartender Trainer
06.2019 - 07.2023
Job overview
- Mentored new hires through the training process, ensuring new employees became productive team members quickly and efficiently.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
810 Billard's And Bowling
Server
05.2022 - 12.2022
Job overview
- Assisted with lane set-up of 25 lanes, shoe rental, and equipment selection for optimal performance.
- Collaborated with the foodservice team to provide seamless dining experiences for guests at their lanes.
- Hosted various events such as birthday parties, corporate gatherings, and league tournaments, fostering a fun atmosphere for all attendees.
- Served food and beverages promptly with focused attention to customer needs.
Nottingham Village
CNA
07.2021 - 12.2021
Job overview
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Flynn's Irish Tavern
Server
03.2021 - 07.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sentry Services and Supports
Direct Support Professional
01.2019 - 05.2019
Job overview
- Assisted disabled clients to support independence and well-being within the home and community.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Buffalo Wild Wings
Host/Server
04.2016 - 05.2019
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Answered phone calls to take orders and give information.
Nottingham Village
Health Care Assistant
08.2017 - 02.2018
Job overview
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Turkey Hill
Sales Associate
04.2017 - 07.2017
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
The Second Floor
Cook/Bartender
02.2015 - 02.2016
Job overview
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Luzerne County Community CollegeNanticoke, PA
No Degree from General Studies
Horry Georgetown Technical CollegeConway, SC
No Degree from Associates in Science
Skills
- Hard Working
- Teachable
- Open
- Sociable
- Valuable Work Ethic
- Liquor, beer, and wine knowledge
- Customer Service
- Outgoing Personality
- New Hire Training
- Memory retention
- Confident
- Strong multitasking
Certification
- ServSafe Alcohol - [3/7/2022-3/7/2025]
- ServSafe Food Handler - [12/31/2023-12/30/2026]
References
Xavier Stewart (Manager at 810 & The Hangout) - : (305-619-4332)
Bryan Compher (Manager at Buffalo Wild Wings MB, SC) : (843-429-8081)
Cassie Bowers (Manager at Burning Ridge) : (843-347-0538)
Pat Corbett (Owner of Flynn's Irish Tavern) : (203-518-3016)
Alyssa Proudfoot (Previous co-worker) : (571-389-0262)
Courtney Maurer (Previous co-worker) : (570-225-5804)
Timeline
Beverage Cart Attendant/Grille Attendant
Burning Ridge Golf Course
08.2023 - 03.2024
Bartender/Bartender Supervisor
The Hangout
03.2023 - 07.2024
Server
810 Billard's And Bowling
05.2022 - 12.2022
CNA
Nottingham Village
07.2021 - 12.2021
Server
Flynn's Irish Tavern
03.2021 - 07.2021
Server Trainer/Bartender Trainer
Buffalo Wild Wings
06.2019 - 07.2023
Direct Support Professional
Sentry Services and Supports
01.2019 - 05.2019
Health Care Assistant
Nottingham Village
08.2017 - 02.2018
Sales Associate
Turkey Hill
04.2017 - 07.2017
Host/Server
Buffalo Wild Wings
04.2016 - 05.2019
Cook/Bartender
The Second Floor
02.2015 - 02.2016
Luzerne County Community College
No Degree from General Studies
Horry Georgetown Technical College
No Degree from Associates in Science