Stefan Wolff
New Bern,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Currently exploring new and different industry options.
Overview
5
5
years of professional experience
Work History
Bartender / Supervisor
Fireworks Pizza
Sterling, VA
12.2018 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Assisted in resolving customer complaints or issues quickly and courteously.
Server
Tequila, Casa
Sterling , VA
05.2021 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded to ad hoc cleaning duties at end of shift.
Customer Service Associate
Macy's Department Store
Sterling, VA
11.2020 - 03.2021
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Improved customer service wait times to mitigate complaints.
Education
Social Psychology
Nova Community College
Sterling, VASkills
- Passionate
- Loyal
- Driven
- Hard working
- Team Player
- Eager to learn attitude
- Humble / easy to work with
- Excellent customer service
- Easily adapts to changing situations
- Supervisor collaboration
Additional Information
- Glory Days Grill - Expo.
- Reston Animal Hospital - Kennel Technician.
- Elevation Burger as cashier, line prep, and server.
- Ameritech Construction - Lead Generation warm and cold sales experience
- Mobile Event Bars - Bartender at Festivals and other pop up / outdoor events
- Nominated best bartender Loudon County, Virginia 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
About morals, I know only that what is moral is what you feel good after and what is immoral is what you feel bad after.
Ernest Hemingway
Timeline
Server
Tequila, Casa
05.2021 - 01.2022
Customer Service Associate
Macy's Department Store
11.2020 - 03.2021
Bartender / Supervisor
Fireworks Pizza
12.2018 - 08.2023
Social Psychology
Nova Community College