Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abagail Roberts

Key West

Summary

Driven professional with a rich background in customer service and team collaboration, notably at Bluegreen Vacations. Excelled in providing high-quality vacation planning and timeshare booking services, leveraging exceptional communication skills and problem-solving abilities. Proven track record in enhancing customer satisfaction and streamlining the transition into ownership, underscoring a commitment to excellence and a friendly, positive attitude. Also, I received multiple awards for going above and beyond in the workplace.

Overview

11
11
years of professional experience

Work History

Medical Disability

SSDI
08.2018 - Current

I am looking forward to getting back in the workforce.

Exclusive and New Owner Specialist

Bluegreen Vacations
09.2015 - 08.2018

The Senior Exclusive Vacation Specialist is responsible for providing personalized, high-quality vacation planning, and timeshare booking services to the exclusive clientele.
The New Owner Orientation Specialist is responsible for welcoming and educating new property owners about the benefits, policies, and services associated with their investment.

Both roles require exceptional customer service, in-depth knowledge of all available travel destinations, preferences, and point allotments.

Both roles involve engaging the client with all needed information, addressing any and all questions, and ensuring a smooth transition into ownership. Strong communication and presentation skills, with the ability to explain complex information clearly and in multiple different ways to ensure complete understanding on the part of the owner.

Student Ambassador

Ivy Tech Community College
01.2015 - 09.2015


The Career Services Internship provided me with hands-on experience in supporting students with their career development. I worked closely with the career services team to assist students in achieving their professional goals through career counseling, resume writing, and daily one-on-one interactions. This role offered me an opportunity to develop counseling and advisory skills while making a meaningful impact on students' career journeys.

Valet Cashier

Indy Park Ride & Fly
11.2013 - 04.2014

I greeted every customer upon arrival, answered questions, and provided recommendations on the services available.

Documented critical details of each vehicle to ensure comprehensive descriptions.

Provided auto detailing services when requested by the customer.

Education

Associate Of Science - Human Services

Ivy Tech Community College of Indiana
Indianapolis, IN
08.2015

Skills

  • Friendly, positive attitude
  • Team player
  • Impeccable customer service
  • Problem-solving abilities
  • Attention to detail

Timeline

Medical Disability

SSDI
08.2018 - Current

Exclusive and New Owner Specialist

Bluegreen Vacations
09.2015 - 08.2018

Student Ambassador

Ivy Tech Community College
01.2015 - 09.2015

Valet Cashier

Indy Park Ride & Fly
11.2013 - 04.2014

Associate Of Science - Human Services

Ivy Tech Community College of Indiana
Abagail Roberts