Ashley Sirkis
Crawfordville,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Medical Disability Examiner
State of Florida Department of Disability Determinations
04.2022 - Current
- Gathered medical and vocational history for claimants applying for disability.
- Interviewed claimants to assess functional limitations.
- Read medical documents and put together a report of findings.
- Managed a caseload.
- Used medical findings, vocational history and functional reports to make adjudicative decisions on claimants eligibility.
- Handled sensitive personal information with discretion while adhering to strict confidentiality guidelines set forth by the Social Security Administration.
Records Technician
State Of Florida Department Of Disability Determinations
05.2021 - 04.2022
- Verified accuracy of claimant information in medical records.
- Performed clerical duties such as managing phone calls and filing.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Converted paper disability claims into an electronic form.
- Assisted in training new staff on medical record processing and filing procedures.
Insurance Specialist
American Automobile Association of Alabama
03.2020 - 05.2021
- Met with customers to provide information about available products and policies.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Generated leads through cold-calling, networking and other outreach methods.
- Researched and resolved routine and complex issues.
Branch Assistant
American Automobile Association of Alabama
04.2018 - 03.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduled office meetings and client appointments for staff teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Member Representative
American Automobile Association of Kansas
08.2016 - 03.2018
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Updated account information to maintain customer records.
Mobile Sales Consultant
Go Wireless Authorized Verizon Wireless Sales
12.2014 - 02.2016
- Selected correct products based on customer specifications and explained details and functionality of each.
- Negotiated contracts skillfully on behalf of clients seeking specialized mobile plans or devices, securing favorable terms whenever possible.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Achieved sales targets consistently by effectively presenting product features and persuading customers of their benefits.
- Researched customer issues and determined which solutions would be most effective.
Mobile Sales Consultant
Best Buy Mobile
10.2012 - 12.2014
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Selected correct products based on customer specifications and explained details and functionality of each.
- Negotiated contracts skillfully on behalf of clients seeking specialized mobile plans or devices, securing favorable terms whenever possible.
- Conducted thorough product research, staying up-to-date on industry trends and competitor offerings to provide informed recommendations to clients.
- Implemented creative upselling techniques to promote additional products or services, resulting in higher average transaction values.
Education
Wallace Community College
Property and Casualty Insurance License -
University of Alabama
01.2020
Dothan High School
05.2010
Skills
- File and Record Management
- Administrative Support
- Microsoft Office Suite
- Claims Evaluation
- Critical Thinking
- Customer service and support
- Electronic Health Record Applications
- Multitasking
- Friendly, Positive Attitude
- Decision-Making
References
- Brian Bradshaw, 334-648-0538
- April Karn, 850-528-8924
- Jennifer Hallaian, 850-694-2225
- Shamika Johnson, 334-333-4377
Timeline
Medical Disability Examiner
State of Florida Department of Disability Determinations
04.2022 - Current
Records Technician
State Of Florida Department Of Disability Determinations
05.2021 - 04.2022
Insurance Specialist
American Automobile Association of Alabama
03.2020 - 05.2021
Branch Assistant
American Automobile Association of Alabama
04.2018 - 03.2020
Member Representative
American Automobile Association of Kansas
08.2016 - 03.2018
Mobile Sales Consultant
Go Wireless Authorized Verizon Wireless Sales
12.2014 - 02.2016
Mobile Sales Consultant
Best Buy Mobile
10.2012 - 12.2014
Wallace Community College
Property and Casualty Insurance License -
University of Alabama
Dothan High School
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