Abasi Chong
Newport News,VA
Summary
IT professional with active Secret clearance and CompTIA Security+ certification. Bringing 10 years of military operations experience in system monitoring, problem resolution, and team coordination. Proven track record of maintaining critical infrastructure uptime, coordinating emergency responses, and ensuring compliance with established procedures. Demonstrated ability to work under pressure while maintaining attention to detail and clear communication across multiple stakeholder groups.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Operations Manager
United States Army
01.2023 - Current
- Managed operational status of critical infrastructure supporting 300+ joint operations annually
- Coordinated system maintenance and updates across multiple locations, ensuring zero unplanned downtime
- Developed and implemented standard operating procedures that improved system reliability by 15%
- Maintained 100% accountability for $2.6M worth of critical infrastructure and equipment
- Led team of 4 in maintaining 24/7 operational support, improving team efficiency by 30%
Systems Operations Coordinator
United States Army
01.2020 - 01.2023
- Monitored and maintained critical communication systems supporting 200+ operations
- Achieved 98% uptime for essential infrastructure through proactive monitoring and maintenance
- Coordinated with multiple teams to resolve technical issues and implement system improvements
- Managed inventory and maintenance schedules for $500K worth of technical equipment
- Developed technical documentation and training materials for system operations
Technical Systems Specialist
United States Army
01.2014 - 01.2020
- Monitored and maintained complex communication and radar systems
- Performed regular system checks and preventive maintenance, achieving 99% uptime
- Coordinated technical support across multiple teams during system outages
- Documented system issues and resolutions, creating comprehensive troubleshooting guides
- Trained new team members on system operations and maintenance procedures
Education
Bachelor of Science - Computer and Information Science
Norfolk State University
05.2026
Skills
- System Monitoring & Maintenance
- Critical Infrastructure Support
- Incident Response & Troubleshooting
- Standard Operating Procedure Implementation
- Cross-functional Team Coordination
- Technical Documentation
- Change Management
- User Support & Communication
- Operating Systems: Windows
- Operating Systems: Linux (basic)
- Network Concepts: Basic understanding of TCP/IP
- Network Concepts: LAN/WAN
- Hardware: Experience with communication systems and infrastructure equipment
- Tools: Microsoft Office Suite
- Tools: Google Workspace
- Documentation: Technical writing and procedure development
- Team management
- Customer support
- Hardware troubleshooting
- Data center management
- Application support
- Incident management
- Backup and recovery
- Server management
- Network administration
- Business continuity
- Mobile device management
- ITIL framework
- System administration
- Cybersecurity
- Information security
- Machine learning
Certification
- Security+ Certification – CompTIA.
- Active Secret Clearance
CORE COMPETENCIES
- Technical | Strategic | Business oriented | Grow talent | Help people |
Translate technical to the non-technical | Get stuff done
Accomplishments
- Managed and mentored a team of 40 staff members, improving team efficiency and performance by 20%, while ensuring smooth daily operations and meeting key performance targets.
- Led consumer testing to resolve a critical product issue, collecting data from 500+ users and using insights to implement changes that improved customer satisfaction by 30%.
- Achieved a 25% percent reduction in system downtime by introducing SolarWinds Network for real-time monitoring and troubleshooting of network infrastructure.
Languages
Korean
Native or Bilingual
Timeline
Technical Operations Manager
United States Army
01.2023 - Current
Systems Operations Coordinator
United States Army
01.2020 - 01.2023
Technical Systems Specialist
United States Army
01.2014 - 01.2020
Bachelor of Science - Computer and Information Science
Norfolk State University