RICARDO A. ELLIS
The Bronx,NY
Summary
Results-driven professional in electrical installation and security systems, adept at conducting comprehensive site assessments and interpreting technical drawings. Strong capabilities in providing technical support and ensuring system reliability, complemented by a commitment to developing technician skills for improved operational outcomes.
Overview
17
17
years of professional experience
Work History
Technical Operations Manager
Guardsman Metaverse / iProtect Solutions Limited
06.2016 - Current
- Provided technical support and guidance to field technicians, customer service representatives, sales representatives, and central monitoring station, enhancing their operational effectiveness.
- Design electronic security systems based on comprehensive site assessments and identified customer requirements.
- Create and maintain customer accounts for new and existing clients using Alarm.com.
- Troubleshoot and resolve issues involving smart security and CCTV systems.
- Inspect, test, read, and install electrical meters.
- Support the installation, configuration, and effective operation of electronic security devices.
- Conduct site assessments to determine appropriate security system requirements and equipment placement.
- Interpret technical drawings and blueprints to support electrical and security system installations.
- Conducted training sessions for technicians on proper installation and use of new electronic devices, improving team competency and service quality.
- Assist technical personnel with diagnosing system faults and implementing effective solutions.
- Collaborated with multiple departments to resolve technical and customer-related issues, streamlining communication and improving resolution times.
Counsellor Volunteer
Hear the Children Cry
01.2010 - Current
- Provide support and counselling to children who have gone missing and subsequently returned.
- Provide grief counselling and emotional support.
- Maintain confidential records and documentation.
- Complete data-entry and administrative duties accurately.
Childrens Officer
Children Protection & Family Services Agency (CPFSA)
06.2018 - 08.2018
- Managed cases for children referred to the agency, ensuring timely support and resources.
- Provided counselling, intervention, and mentorship, fostering emotional well-being and resilience.
- Conducted school visits to facilitate conflict-resolution initiatives, promoting safe and supportive environments.
- Maintained accurate case documentation and records.
Disc Jockey & Presenter
Mello FM
01.2016 - 04.2018
- Presented engaging programs and conducted interviews, fostering audience connection.
- Oversaw technical operations for audio production and broadcasting, enhancing sound quality.
- Executed audio engineering and scheduling to ensure seamless production.
Disc Jockey & Presenter
Newstalk 93FM
01.2011 - 01.2015
- Engineered audio signals for broadcasts and scheduling to deliver high-quality sound.
- Coordinated program schedules for broadcasting and commercials to ensure timely airing.
- Maintained reliable broadcasting operations for uninterrupted service.
Education
Certificate - Project Management
University of the West Indies Open Campus
01-2024
Bachelor of Social Sciences (Hons.) - Social Work
Jamaica Theological Seminary (JTS)
Kingston, Jamaica01-2019
Certificate - Supervisory Management
HEART Trust/NTA
01-2019
Certificate - Voluntary Counselling & Testing (VCT)
United Theological College of the West Indies
Jamaica01-2018
Diploma - Electrical Installation
HEART Trust/NTA
01-2009
Skills
- Security System Design
- Electronic Security Systems
- Alarmcom platform
- Smart CCTV technology
- Low-Voltage Technology
- Electrical Installation and Maintenance
- Security System Configuration
- Smart CCTV Installation & Troubleshooting
- Site evaluations
- Site evaluation
- Technical Operations
- System Troubleshooting
- Equipment installation
- Technical assistance
- Device installation
- Equipment Testing
- Diagnostics troubleshooting
- Blueprint interpretation
- Blueprint Interpretation
- Technical Drawing Interpretation
- Account management
- Technician training
- Problem Solving
- Safety & Quality Awareness
- Electrical Installation
- Low-Voltage Systems
- Audio System Configuration
- Audio System Configuration
Personal Information
Title: Electrical & Security Systems Technician | Technical Operations
Timeline
Childrens Officer
Children Protection & Family Services Agency (CPFSA)
06.2018 - 08.2018
Technical Operations Manager
Guardsman Metaverse / iProtect Solutions Limited
06.2016 - Current
Disc Jockey & Presenter
Mello FM
01.2016 - 04.2018
Disc Jockey & Presenter
Newstalk 93FM
01.2011 - 01.2015
Counsellor Volunteer
Hear the Children Cry
01.2010 - Current
Certificate - Project Management
University of the West Indies Open Campus
Bachelor of Social Sciences (Hons.) - Social Work
Jamaica Theological Seminary (JTS)
Certificate - Supervisory Management
HEART Trust/NTA
Certificate - Voluntary Counselling & Testing (VCT)
United Theological College of the West Indies
Diploma - Electrical Installation
HEART Trust/NTA