Seasoned security operations leader with extensive expertise in managing complex physical security systems across high-profile venues. Demonstrated success in designing and implementing security technologies, optimizing budget management, and enhancing threat management systems. Strong collaborator with law enforcement agencies for event security and crisis management. Committed to fostering team leadership and strategic planning to elevate security operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager, Security Operations Center
Madison Square Garden Entertainment (MSGE)
New York, New York
07.2023 - 10.2025
Directed the redesign and implementation of enterprise CCTV systems, leading to a 30% reduction in storage costs while expanding coverage.
Managed a multi-million dollar Security Technology budget, ensuring fiscal discipline and cost-effective procurement strategies.
Spearheaded the MSG Enterprise CCTV system redesign to enhance camera coverage and lower storage costs.
Maintained operational integrity of biometric security systems, ensuring accurate detections.
Developed and maintained comprehensive Standard Operating Procedures, standardizing security operations across multiple venues.
Managed Threat Management section within 24/7 Software system as System Administrator.
Resolved video-related issues across all venues, ensuring seamless operations.
Spearheaded collaboration with NYPD, FDNY, Amtrak PD, FBI, USSS on investigations and special events as necessary.
Coordinated with vendors and internal stakeholders to optimize Physical Security Systems, resulting in improved operational efficiency.
Manager, Security Operations Center
Madison Square Garden Entertainment (MSGE)
New York, New York
02.2021 - 07.2023
Directed Administrative Security Operations Center staff across MSG venues to ensure operational efficiency.
Began the MSG CCTV system redesign, expanding camera coverage and reducing storage expenses.
Organized weekly metrics tracking for MSG Security Department to enhance reporting accuracy.
Oversaw the Threat Management section of 24/7 software as System Administrator.
Maintained Biometric systems, keeping records updated and precise.
Established and updated Standard Operating Procedures for MSG Security Operations Center.
Compiled guest incident reports from various events for committee evaluation.
Senior Security Operations Center Operator
Madison Square Garden Entertainment (MSGE)
New York, New York
10.2018 - 02.2021
Oversaw Administrative Security Operations Center staff for enhanced operational efficiency.
Conducted quarterly physical security assessments of MSG Arena to identify vulnerabilities.
Developed and maintained MSG Security Operations Center SOP to ensure consistent practices.
Generated guest incident reports for committee review from all events.
Managed surveillance operations and investigation processes effectively.
Maintained security section of 24/7 Venue Management System for real-time monitoring.
Supported MSG off-site venues through operational oversight and coordination.
Command Center Coordinator
Madison Square Garden Entertainment (MSGE)
New York, New York
03.2013 - 10.2018
Oversaw physical security operations and delegated duties across MSG Arena and Hulu Theater.
Maintained and tracked card access control, enabling or withdrawing privileges as necessary.
Designed and implemented new badge layouts and optimized surveillance system positioning.
Conducted investigations and conveyed findings to relevant stakeholders.
Prioritized coverage for multiple concurrent operational platforms.
Operated various communication devices, including radio and telephone, to ensure effective coordination.
Authored and maintained policy standards and associated training materials.
Testified in court regarding criminal and civil cases related to security operations.
Security Supervisor
Thomson Reuters: Apollo International
New York, New York
07.2011 - 03.2013
Oversaw GSOC operations across multiple New York offices to ensure effective coordination.
Maintained security SOPs and emergency protocols for compliance and operational readiness.
Conducted training exercises to improve team preparedness and response capabilities.
Collected event-related information for decision-makers to facilitate informed actions.
Analyzed metrics to track progress and identify areas for improvement.
Monitored budget adherence, ensuring compliance with financial guidelines.
Managed card access control by adjusting privileges as necessary.
Audited surveillance system stability to guarantee continuous operational integrity.
Security Officer
Lenox Hill Hospital: Apollo International
New York, New York
04.2011 - 07.2011
Secured facility and dispatched personnel for access management.
Tracked and maintained access databases for accurate record-keeping.
Analyzed access control data and generated comprehensive reports.
Conducted fire safety patrols and drills, evaluating performance against established standards.
Guest Experience Representative at Madison Square Garden Entertainment Corp.Guest Experience Representative at Madison Square Garden Entertainment Corp.