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Assistant Manager - Crossgates Mall

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Results-oriented professional with a passion for personal growth and development. Thrives in dynamic environments that encourage innovation and continuous learning. Proven track record of leadership, strategic planning, and effective problem-solving. A proactive manager who excels at supporting senior executives in meeting ambitious goals through team motivation and resource coordination. Known for a methodical and organized approach to optimize operational efficiency.

Versatile and results driven IT professional with over 5 years of experience spanning Network Operations Center System Administration, and IT Support. Proven ability to monitor, maintain, and troubleshoot enterprise IT infrastructure, ensuring high availability, performance, and security of systems and networks.
Skilled in network monitoring tools such as SolarWinds, Zabbix, and Wireshark, with hands on experience supporting Cisco, Meraki, Ruckus, and UniFi environments. Strong background in Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, and virtualization. Adept at incident management, root cause analysis, and escalation within structured IT service environments.
Recognized for delivering efficient first line and second line support, managing service requests, and maintaining excellent user satisfaction as a Single Point of Contact. Experienced in system monitoring, backups, disaster recovery, and implementing security best practices.
Highly adaptable, proactive, and capable of working independently or within a team to support mission-critical operations in dynamic enterprise environments.

Provided technical support to users by troubleshooting hardware and software issues. Assisted in maintaining optimal system performance through effective problem-solving. Supported end-users in fast-paced environments while managing multiple tasks and ensuring high satisfaction levels.
Assisted in monitoring and troubleshooting network systems to maintain optimal performance. Supported team efforts in achieving operational goals through effective collaboration. Contributed to network analysis and system diagnostics to uphold high service standards.

IT Support with over 5 years of successful experience inHelpdeska and and IT. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Abass Noman

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Childcare Assistant

Sales Associate

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A.S. - Cybersecurity

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Childcare Assistant

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Sales Associate

A.S. - Cybersecurity

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