Abayomi Osofisan
Katy,TX
Summary
Detail-oriented Quality Operations and Customer Experience Professional with over 9 years of combined experience spanning solar manufacturing quality assurance and high-volume customer service operations. Currently performing post-lamination electroluminescence testing, visual final inspection, and production quality oversight at one of the largest solar panel manufacturing facilities in the United States. Brings a unique blend of technical precision, digital workflow adoption, and cross-functional communication skills developed through nearly a decade of managing complex customer relationships. Pursuing a graduate degree in AI and Business Analytics, with a focus on leveraging data-driven decision-making to improve quality processes and organizational performance.
Overview
10
10
years of professional experience
Work History
Quality Operator
Waaree Solar Americas Inc.
Brookshire, TX
12.2024 - Current
- Conduct post-lamination electroluminescence (EL) imaging to detect micro-cracks, cell defects, and soldering irregularities in solar modules before they advance to final assembly stages.
- Collaborate with production teams to identify and resolve quality issues in real-time.
- Analyze defect trends to recommend process improvements and reduce waste.
- Reduced product defects through diligent monitoring and adherence to quality standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Customer Service Representative
Multichoice Nigeria
Lagos, Nigeria
02.2016 - 02.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Collaborated with team members to streamline processes and improve service delivery times.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Graduate Degree - AI & Business Analytics
DeVry University
Illinois, USA01-2027
Bachelor of Education (B.Ed.) - Primary Education
Usmanu Danfodiyo University
Sokoto, Nigeria12-2017
Skills
- Digital Quality Documentation Systems
- Electroluminescence Imaging Equipment
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Platforms
- Data Analysis & Reporting Tools
- AI-Assisted Workflow Tools
Accomplishments
- Recognized consistently for outstanding customer feedback and service excellence across an 8-year tenure at Multichoice Nigeria, one of Africa's largest media and entertainment companies.
- Selected for quality-critical inspection roles (EL testing, visual final inspection) at Waaree Solar Americas within the first months of employment, reflecting rapid technical proficiency and reliability.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Timeline
Quality Operator
Waaree Solar Americas Inc.
12.2024 - Current
Customer Service Representative
Multichoice Nigeria
02.2016 - 02.2024
Bachelor of Education (B.Ed.) - Primary Education
Usmanu Danfodiyo University
Graduate Degree - AI & Business Analytics
DeVry University
CORE COMPETENCIES
- Quality Assurance & Inspection
- Customer Relationship Management
- Data-Driven Decision-Making
- Electroluminescence (EL) Testing
- Conflict Resolution & De-escalation
- Account Management & Onboarding
- Digital Workflow Adoption
- Cross-Functional Team Collaboration
- Verbal & Written Communication
- Process Documentation & Tracking
- Continuous Improvement (Kaizen)
- Feedback Analysis & Reporting