Abbagale Saunders
Knoxville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Lead Instructor
The Little Gym
11.2022 - Current
- Evaluated student demographics to make effective choices in class and activity development.
- Reviewed class and student records to identify improvement opportunities.
- Motivated junior teachers to provide exceptional learning environments.
- Maintained master records of summer/winter camps and medical history/needs.
- Created culture focused on teaching whole student and developing individual potential.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Helped students explore concepts with engaging, learning-focused activities.
Casino Table Games Dealer
Fantasy Casinos
12.2015 - Current
- Taught all six games in a month to advance to top tier staff level.
- Perform set up and tear down of the event equipment.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Answered players questions and resolved disputes to provide excellent customer service.
Front Desk Associate
Planet Fitness
05.2022 - 09.2022
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Broadcasted information about events, gym classes and community offerings.
Sales lead
Journeys
12.2020 - 01.2022
- Listening and working with customers to get what they are looking for or find a suitable replacement.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Floor Staff
Regal Cinemas
04.2018 - 07.2021
- Trained in every position, including birthday parties.
- Worked independently and as member of cohesive team to support individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers entering store and responded promptly to customer needs.
Event Decorator/Crew Leader
Corporate Service Events
01.2013 - 03.2020
- Set and strike crew - Planning and implementing decor design
- Customer service/relations - Crew leader
- Prop design and production - Computer handling (office and Google)
- Variety Fundraiser at Regal - Event Decorator (with Corporate Events), 2013 - 2020
- Catching Fire, 2013 - Jack Reacher, 2016 - Goosebumps, 2015 - Logan Lucky, 2018
- Developed space planning concepts, color palette selections, and textile presentations.
- Participated in furniture selection and documentation of specifications.
- Presented design proposals to clients to establish clear project expectations and goals.
Game Master
Which Way
01.2018 - 12.2018
- Watched guests closely to maintain current understanding of gameplay.
- Communicated clearly and on-time to share clues and direct game actions.
- Kept game and party rooms clean and neat for next guests.
- Explained company policies, game rules and safety requirements.
- Planned and set up games with specific subject matter and stories.
Greeter, Runner, Volunteer Manager
Healthy Living Expo
01.2012 - 01.2018
- Corporate Events
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Maintained clean, organized environments for presentable front-of-house areas.
- Fielded customer complaints and notified managers.
- Retained knowledge of promotions, products and services for informative customer advice.
Education
Associate of Science - Environmental Science, Spanish
The University of Southern Mississippi
Hattiesburg, MS05.2025
High School Diploma -
Farragut High School
Knoxville, TN05.2020
Skills
- Positive Student Engagement
- Class Scheduling
- Communications Strategies
- Dedicated
- Co-Teaching and Co-Planning
- Student and Parent Relations
- Disability Care
- Time Management Skills
- Complex Problem-Solving
- Money Handling
- Customer Service
Languages
Spanish
Professional Working
American Sign Language
Limited Working
Timeline
Lead Instructor
The Little Gym
11.2022 - Current
Front Desk Associate
Planet Fitness
05.2022 - 09.2022
Sales lead
Journeys
12.2020 - 01.2022
Floor Staff
Regal Cinemas
04.2018 - 07.2021
Game Master
Which Way
01.2018 - 12.2018
Casino Table Games Dealer
Fantasy Casinos
12.2015 - Current
Event Decorator/Crew Leader
Corporate Service Events
01.2013 - 03.2020
Greeter, Runner, Volunteer Manager
Healthy Living Expo
01.2012 - 01.2018
Associate of Science - Environmental Science, Spanish
The University of Southern Mississippi
High School Diploma -
Farragut High School