Abbas Ahmed
484 Lazelle Rd,OH
Summary
I have a strong background in finance and customer service, combining analytical precision with a customer-focused mindset. My expertise includes handling financial transactions, managing accounts, and providing accurate, efficient support to clients. I excel at problem-solving, communication, and maintaining high service standards to ensure customer satisfaction and organizational goals are met. These skills are complemented by my ability to handle stress allowing me to quickly adapt and thrive in fast pace environments.
Overview
9
9
years of professional experience
Work History
Costumer Service Representative
Teleperformance
Hilliard, OH
03.2025 - Current
- Managed high-volume call center tasks, maintaining professionalism under pressure and prioritizing customer needs.
- Collaborated with team members to optimize call center performance and improve overall service quality.
- Participated in cross-functional projects aimed at improving overall call center efficiency and effectiveness.
- Answered up to 100 incoming calls in busy, fast-paced global center.
- Documented and detailed calls and complaints using call center's CRM database.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Adapted quickly to new software, tools, and processes introduced in the call center environment, ensuring seamless integration into daily workflow.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Verizon
Dublin
02.2018 - 03.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Adapted quickly to new products, ensuring up-to-date knowledge for optimal customer engagement.
- Built relationships with customers to encourage repeat business. Handled multiple calls and emails a troubleshooting products
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed strong rapport with customers and created positive impression of business.
- Executed sales transactions accurately, ensuring compliance with company policies and procedures
Logistics Associate
Penske
Columbus, OH
10.2016 - 02.2018
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Education
High School Diploma -
Olentangy High School
Lewis Center, OHAssociate of Science - Computer Science
Columbus State Community College
Columbus, Ohio, OHBachelor of Science - Computer Science
The Ohio State University
Columbus, Ohio, OH05.2028
Skills
- Adaptability
- Teamwork and collaboration
- Critical Thinking
- Problem resolution
- Relationship building
- Call center experience
- Time management
- Computer Skills
- Multitasking
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Costumer Service Representative
Teleperformance
03.2025 - Current
Sales Associate
Verizon
02.2018 - 03.2022
Logistics Associate
Penske
10.2016 - 02.2018
High School Diploma -
Olentangy High School
Associate of Science - Computer Science
Columbus State Community College
Bachelor of Science - Computer Science
The Ohio State University