Khalid Purifoy
Upper Marlboro,MD
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
6
6
years of professional experience
Work History
Costumer Service Representative
Block by Block
Boston, Massachusetts
08.2025 - 02.2026
- Resolved customer concerns in real time, enhancing satisfaction through clear explanations and accurate information.
- De-escalated stressful situations through active listening and empathetic responses.
- Communicated service updates, delays, and route changes effectively, ensuring customers remained informed and engaged.
- Collaborated with supervisors, security, and operations teams to streamline daily transit operations, contributing to overall service efficiency.
Catering Team Lead
Mennen Black
Boston, MA
02.2024 - 01.2026
- Led team members to deliver guest-focused service during fast-paced events, enhancing overall event quality.
- Served as a liaison for clients and hosts, ensuring satisfaction throughout events.
- Anticipated guest needs and addressed concerns promptly, ensuring a consistently positive experience.
- Communicated schedules and standards clearly to ensure consistent, courteous service.
- Resolved on-site issues related to staffing and layout changes, maintaining a customer-first approach to enhance satisfaction.
- Adjusted service flow and staffing in real time to minimize wait times seamlessly.
Stagehand
Steelman Productions
07.2023 - 09.2025
- Thrived in fast‑paced, high‑pressure environments, ensuring seamless support for live event operations.
- Coordinated equipment setup and breakdown, ensuring meticulous attention to detail for optimal event execution.
- Collaborated with team members to facilitate efficient transitions between event phases.
- Followed strict safety procedures—experience relevant to compliance-focused office environments.
Retail Sales Associate
Nike
02.2024 - 02.2025
- Delivered high‑quality customer service through product knowledge and personalized support.
- Enhanced store presentation by maintaining organized displays and backroom areas for optimal customer experience.
- Executed transactions, processed returns, and organized inventory to ensure operational accuracy.
- Collaborated across departments to streamline workflow and improve communication.
Retail Sales Associate
SDJ Costum Art
Brockton, Massachusetts
09.2019 - 10.2023
- Executed transactions with accuracy and speed using point-of-sale systems, ensuring customer satisfaction.
- Guided customers in selecting custom art products and services, enhancing overall shopping experience.
- Organized displays and restocked shelves to maintain optimal inventory levels and visual appeal.
Music Production Teacher
Deilab Inc.
06.2023 - 09.2023
- Facilitated student learning through structured lesson plans and digital tools, fostering engagement and understanding.
- Analyzed student progress and adjusted teaching approaches based on performance data.
- Developed curriculum materials and maintained organized digital resources.
- Enhanced presentation and communication skills by leading workshops, sharing best practices with peers.
Education
Associate of Science - Cyber Security
Prince George's Community College
Upper Marlboro, MD05-2027
High School Diploma -
Brookline High School
Brookline, MA09.2023
Skills
- Customer service and relations
- Customer relations
- Administrative support
- Scheduling and calendar management
- Time management
- Google Workspace proficiency
- Basic Microsoft Office skills
- Critical thinking
- Team collaboration
- Adaptability
- Safety and compliance awareness
Timeline
Costumer Service Representative
Block by Block
08.2025 - 02.2026
Catering Team Lead
Mennen Black
02.2024 - 01.2026
Retail Sales Associate
Nike
02.2024 - 02.2025
Stagehand
Steelman Productions
07.2023 - 09.2025
Music Production Teacher
Deilab Inc.
06.2023 - 09.2023
Retail Sales Associate
SDJ Costum Art
09.2019 - 10.2023
Associate of Science - Cyber Security
Prince George's Community College
High School Diploma -
Brookline High School