Raymond Johnson
Voter Registration Office
Petersburg,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
1
Language
1
Certification
16
years of professional experience
Work History
Costumer Service Representative
5 Years 3 Months- Password reset sign coursers up for insurance sales
Officer of Election
9 Years 10 Months- Setting up voting equipment and signs to prepare the polling place for voting
- Processing voters by using a computer
- Operating and instructing voters on the use of the voting equipment
- Securing the voting equipment and closing the polling place
Shift Leader
2 Years 6 Months- Supervised daily operations, ensuring compliance with food safety standards and quality control measures.
- Trained new team members on operational procedures and customer service best practices.
- Coordinated shift schedules, optimizing staff coverage during peak hours to enhance service efficiency.
- Managed inventory levels, implementing stock rotation processes to minimize waste and maintain freshness.
- Resolved customer complaints effectively, fostering positive relationships and improving overall satisfaction.
- Conducted performance reviews for team members, providing constructive feedback to promote skill development.
- Analyzed workflow processes, identifying bottlenecks and recommending improvements for operational efficiency.
- Led team meetings to communicate goals, share updates, and ensure alignment across shifts for consistent service delivery.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Production Worker
2 Years 5 Months- Temporary Assignment)
- Work on the production line with consistent speed and accuracy
- Ensure that production requirements and standards are met consistently
- Make every effort to increase productivity and efficiency without compromising quality
- Complete packaging tasks such as box assembly, packing, and taping
- Operate machinery correctly and maintain it with care
- Report any machinery issues to management
- Work cooperatively with the production team to meet quotas and goals
- Maintain a clean and safe work area
- Observe all safety guidelines and report safety concerns to management
- Follow all written and verbal instructions
- Attend all safety and production trainings
- Demonstrate a positive and professional attitude
- Able to work overtime as needed, including nights and weekends
Housekeeping/Maintenance
6 Months- Performing preparation duties such as rinsing, peeling, slicing and dicing fruit and vegetables.
- Weighing and measuring ingredients.
- Wrapping, date-labeling and storing food items.
- Cleaning and organizing work areas, equipment, utensils and service station.
Maintenance Assistant
2 Years 3 MonthsEducation
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Sales Manager Certificate
- Area of certification Training - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of expertise License - Timeframe
- Area of certification, Company Name - Timeframe
- Licensed Job Title - Timeframe
Languages
English
Full Professional
Timeline
Shift Leader
Southern Food Service
01.2024 - 07.2026
Costumer Service Representative
Maximus
05.2021 - Current
Officer of Election
Voter Registration Office
10.2016 - Current
Production Worker
Hill Phoenix
04.2015 - 09.2017
Housekeeping/Maintenance
Econo Food Service
08.2013 - 02.2014
Maintenance Assistant
Petersburg Public School Youth Power Workforce
05.2010 - 08.2012
Petersburg High School