Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Brown

Joshua,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Costumer Service Representative

NTTA
03.2022 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Quality/returns

Honeywell
07.2021 - 12.2021
  • Inspect returned merchandise determine if it can be resold and who is responsible for the payment
  • Make phone calls to costumers, and shipping suppliers.
  • Streamlined return processes for improved efficiency and productivity within the department.
  • Addressed escalated customer complaints related to returns, demonstrating exceptional problem-solving skills and empathy in difficult situations.

Education

Diploma -

Lanier High School
Jackson, MS
05.2014

Skills

  • Logistics (1 year)
  • Stocking (1 year)
  • Customer Service (5 years)
  • Inventory (Less than 1 year)
  • Assembly (Less than 1 year)
  • Order Processing (1 year)
  • Shipping
  • RF Scanner
  • Order Picking
  • Pallet Jack
  • Shipping & Receiving
  • Packaging
  • Computer skills
  • Microsoft Word
  • Inventory Control
  • Quality Inspection
  • Quality Assurance
  • SAP
  • Google Suite
  • Customer service
  • Typing
  • Call center
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Call Center Operations
  • Microsoft Outlook
  • Order Processing
  • Quality Control
  • Dispute Resolution
  • Customer Service

Timeline

Costumer Service Representative

NTTA
03.2022 - 01.2024

Quality/returns

Honeywell
07.2021 - 12.2021

Diploma -

Lanier High School

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Kimberly Brown