Aniyah Davis

Responsibilities:

* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

* Identify and assess customers’ needs to achieve satisfaction.

* Provide accurate, valid, and complete information by using the right methods/tools.

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

* Keep records of customer interactions, process customer accounts and file documents.

* Follow communication procedures, guidelines, and policies.

* Go the extra mile to engage customers.

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The main goal of this position is to ensure high standards of service, efficiency, and customer satisfaction, contributing to the overall success and growth of the company.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients
• Educated patients on medication instructions, post-treatment care, and preventive measures