Quenchell Smith
Paris,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
Breadfinancial
01.2023 - Current
- As a Customer Support Specilist I aim deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment.
- While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the customer.
Medical Assistant
Elite
Texarkana, AR
06.2014 - Current
- Customer service conduct incoming n outgoing calls
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental
Patient Care Technician
Medical City Arlington
Arlington, TX
03.2018 - 11.2021
- Performed all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs, and other fundamental care actions.
- Maintained medication, nutrition, and physical fitness regimen for appropriate patients.
Assistant Operator, inspector packer
HUHTAMAKI
Paris, TX
06.2018 - 05.2020
- Ability to operate various manufacturing equipment, follow specific direction, operate power hand tools, and other duties as assigned.
- Maintain a clean work environment.
- Ability to read a tape measure and have basic math and computer skills.
- Ability to work safely and comply with all safety regulations.
- Ability to lift, push or pull 50lbs, navigate stairs, stand, walk, bend, and kneel throughout the entire shift.
Education
GED -
Pjc matter
Paris, TX06.2009
Skills
- Flexibility
- Team Work
- Reliability
- Caregiving
- Load & Unload
- Problem-solving
- Machining
- Materials Handling
- Vital Signs
- RF Scanner
- Order Picker
- Customer service
- Sales
- Retail sales
- Manufacturing
- Windows
- Account management
- Animal handling
- Computer networking
- Typing
- Leadership
- Salesforce
- Marketing
- Conflict management
- Mac OS
- Data entry
- Conflict resolution
- Inquiry resolution
- Communication skills
- Patient care
- Problem solving
- Attention to detail
- Time management
- Active listening
- Team collaboration
- Multichannel support
Certification
- CNA
- Forklift Certification
Assessments
- Customer focus & orientation, Proficient, 01/22
- Call center customer service, Proficient, 02/22
- Customer service, Proficient, 01/22
- Forklift safety, Proficient, 06/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Costumer Service Representative
Breadfinancial
01.2023 - Current
Assistant Operator, inspector packer
HUHTAMAKI
06.2018 - 05.2020
Patient Care Technician
Medical City Arlington
03.2018 - 11.2021
Medical Assistant
Elite
06.2014 - Current
GED -
Pjc matter