Adriana Aponte Aquino
Kissimmee
Summary
Dynamic customer service professional with proven conflict resolution skills at Enterprise Car Rental. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective communication. Proficient in data entry and Microsoft Excel, consistently achieving high performance metrics while fostering team collaboration in fast-paced environments.
Knowledgeable and dedicated customer service professional with extensive experience in Costumer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Costumer Service Representative
Enterprise Car Rental
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Costumer Service Representative
Fun Spot America
01.2022 - 01.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Costumer Service Representative\ Party Coordinator
Altitude Trampoline Park
10.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Management In Human Resources
Valencia College
1800 Denn John Ln, Kissimmee, FL 3474405-2027
High School Diploma -
Gateway High School
93 Panther Paws Trail, Kissimmee, FL 3474405-2022
Skills
- Customer service
- Conflict resolution
- Performance metrics
- Call handling
- Schedule flexibility
- Effective communication
- Active listening
- Team collaboration
- Data entry
- Microsoft Excel
- Customer satisfaction measurement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Costumer Service Representative
Enterprise Car Rental
02.2023 - Current
Costumer Service Representative
Fun Spot America
01.2022 - 01.2023
Costumer Service Representative\ Party Coordinator
Altitude Trampoline Park
10.2020 - 12.2021
Management In Human Resources
Valencia College
High School Diploma -
Gateway High School
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