Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adriana Aponte Aquino

Kissimmee

Summary

Dynamic customer service professional with proven conflict resolution skills at Enterprise Car Rental. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective communication. Proficient in data entry and Microsoft Excel, consistently achieving high performance metrics while fostering team collaboration in fast-paced environments.

Knowledgeable and dedicated customer service professional with extensive experience in Costumer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Costumer Service Representative

Enterprise Car Rental
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Costumer Service Representative

Fun Spot America
01.2022 - 01.2023
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.


Costumer Service Representative\ Party Coordinator

Altitude Trampoline Park
10.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Education

Management In Human Resources

Valencia College
1800 Denn John Ln, Kissimmee, FL 34744
05-2027

High School Diploma -

Gateway High School
93 Panther Paws Trail, Kissimmee, FL 34744
05-2022

Skills

  • Customer service
  • Conflict resolution
  • Performance metrics
  • Call handling
  • Schedule flexibility
  • Effective communication
  • Active listening
  • Team collaboration
  • Data entry
  • Microsoft Excel
  • Customer satisfaction measurement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Costumer Service Representative

Enterprise Car Rental
02.2023 - Current

Costumer Service Representative

Fun Spot America
01.2022 - 01.2023

Costumer Service Representative\ Party Coordinator

Altitude Trampoline Park
10.2020 - 12.2021

Management In Human Resources

Valencia College

High School Diploma -

Gateway High School
Adriana Aponte Aquino