Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Abbass Ali Fayazi

Arlington,VA

Summary

Professional with experience in supporting passengers and ensuring smooth travel experiences. Known for strong focus on team collaboration and adapting to changing needs. Skilled in customer service, safety protocols, and efficient mobility assistance. Reliable and result-driven, committed to enhancing passenger satisfaction and operational efficiency.

Service-oriented professional prepared to excel in assisting individuals with mobility needs. Known for reliability, adaptability, and ensuring comfort and safety of passengers. Strong focus on teamwork, effective communication, and delivering exceptional service in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Wheelchair Agent

ABM Aviation
10.2025 - Current
  • Assisted passengers in wheelchair transport, ensuring safety and comfort throughout the airport experience.
  • Coordinated with airline staff to manage boarding processes for individuals requiring mobility assistance.
  • Trained new agents on proper wheelchair handling techniques and customer service protocols.
  • Monitored equipment maintenance schedules, contributing to improved operational efficiency and reliability of wheelchairs.

Behavioral Security Officer-BHO

Allied Universal Services
03.2021 - Current
  • Protected employer properties and enforced laws and policies
  • Monitored closed TV cameras and safety alarms
  • Applied infection control when responding to any emergency
  • Controlled visitors and employees building access
  • Conducted daily security checks and timely submission of required reports.
  • Monitored premises to ensure safety and compliance with security protocols.
  • Conducted regular patrols to deter unauthorized access and maintain order.
  • Responded to incidents swiftly, coordinating with local law enforcement when necessary.
  • Prepared detailed reports on security incidents, ensuring accurate documentation for investigations.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Language Interpreter

Mission Essential - Kabul Afghanistan
01.2017 - 06.2020
  • Provided and delivered prompt interpretations for clients for successful communication.
  • Facilitated communication between law enforcement and private citizens in solving conflicts.
  • Attended trainings and team-building activities to enhanced interpretation skills and methodologies.
  • Facilitated accurate communication between diverse language speakers in high-pressure environments.
  • Collaborated with military and civilian personnel to ensure effective information exchange during operations.

Education

High School Diploma -

Istiqual High School
Helmand,Afghanistan
12.2014

Skills

  • Languages Spoken – Dari, Pashto,and English
  • Disability awareness
  • Communications Skills
  • Microsoft Office
  • Data Entry
  • Customer Service
  • Time Management
  • Organizational Skills
  • Teamwork
  • Language Translation
  • Wheelchair navigation
  • Safety awareness
  • Professionalism and courtesy

Accomplishments

  • Ensured safety and security of facility by performing regular patrols and monitoring surveillance systems.
  • Responded quickly and effectively to emergencies, alarms, and incidents, ensuring minimal disruption.
  • Safely assisted passengers with limited mobility from check-in to boarding and arrival gates.
  • Ensured on-time assistance, improving customer satisfaction and travel experience.
  • Recognized by supervisors for excellent teamwork and respectful customer care.
  • Followed TSA and airline regulations to ensure passenger safety and comfort.

Certification

  • Computer Literacy Course - Green Village - 2013-05-30
  • English Language - Green Village - 2013-09
  • Code of Global Ethics - Allied Universal - 2022-08
  • Crime Prevention - Allied Universal - 2022-09

Languages

Dari
Native or Bilingual
English
Full Professional
Pashto
Full Professional

Timeline

Wheelchair Agent

ABM Aviation
10.2025 - Current

Behavioral Security Officer-BHO

Allied Universal Services
03.2021 - Current

Language Interpreter

Mission Essential - Kabul Afghanistan
01.2017 - 06.2020

High School Diploma -

Istiqual High School

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Abbass Ali Fayazi