Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Abbegayle Moxley

Summary

Developed strong analytical and problem-solving skills within high-paced tax preparation environment. Demonstrates proficiency in financial analysis, client consultation, and regulatory compliance. Seeking to transition these transferable skills to new opportunity, contributing to effective and efficient operations in dynamic setting. A customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Seasonal Tax Preparer

H&R Block
01.2023 - Current
  • Analyzed financial records to verify accuracy of tax returns.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Special Service Representative

Safelite Autoglass
05.2025 - 09.2025
  • Assisted in the training and onboarding of new employees, ensuring consistent delivery of quality service across the team.
  • Supported company growth initiatives by identifying opportunities for upselling additional products or services based on client needs.
  • Reduced response times for customer inquiries, implementing organized tracking systems for incoming requests.
  • Continuously updated personal knowledge of industry trends and best practices through attending workshops, conferences, and webinars.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.

Customer Service Representative

Alleghany Meat Center
08.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

School Aged Teacher

Learning Tree Child Care Center
07.2023 - 11.2024
  • Developed creative approaches for presenting complex concepts, simplifying content while maintaining rigor and depth of understanding.
  • Fostered a culture of respect and inclusivity by modeling appropriate behavior expectations and addressing instances of misconduct promptly and effectively.
  • Enhanced classroom management skills for maintaining a positive and productive learning environment.
  • Promoted critical thinking through interactive lessons, group activities, and independent projects.
  • Improved student comprehension by utilizing diverse teaching strategies tailored to individual learning styles.
  • Adapted lesson plans and instructional materials to accommodate diverse learner needs and interests.
  • Mentored new teachers to support their transition into the profession, sharing expertise and resources for success.
  • Contributed to school improvement initiatives by participating in professional development workshops and implementing best practices in the classroom.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Veterinary Assistant

Mt Tabor Animal Hospital
11.2021 - 11.2022
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Maintained office and waiting room, keeping common areas clean and tidy.

Education

Associate of Applied Science - Veterinary Technology

Wilkes Community College
Sparta NC
09.2025

Certificate - Early Childhood Education

Online-Remote
09.2024

High school diploma - undefined

Alleghany High School
Sparta, NC
05.2021

No Degree - Fear Free Certification

Appalachian State University
Boone, NC
10-2023

Skills

  • Microsoft Word
  • Microsoft Excel
  • Medical office experience
  • Animal handling
  • Communication skills
  • Bookkeeping
  • Veterinary assistant
  • Accounting
  • Time management
  • Tax Preparer
  • Front Desk
  • Kennel Experience
  • Medical imaging
  • Tax experience
  • Animal restraint
  • Office management
  • Veterinary Assistant
  • Teaching
  • Medical terminology
  • Animal catheterization
  • Microsoft Outlook
  • Front desk
  • Experience with children
  • Animal Care
  • Veterinary Technician Experience
  • Office experience
  • Pet care
  • Typing
  • Personal assistant experience
  • Animal care
  • Event Planning
  • Blood sampling
  • Microsoft Office
  • Veterinary experience
  • Customer service
  • Organizational skills
  • Animal Handling
  • Pet Care
  • Driving
  • Childcare
  • QuickBooks
  • Administrative experience
  • Animal Restraint
  • IV insertion
  • Tax Experience
  • Veterinary technician experience
  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Relationship building
  • Client communication
  • Data inputting
  • Data gathering
  • Verbal/written communication
  • Bookkeeping expertise
  • Finance
  • Information processing

Accomplishments

  • Worked with clients to prepare individual tax, gift tax and estate tax returns.
  • Achieved numerous recommendations from highly satisfied clients.
  • Improved team efficiency by implementing key process adjustments.
  • Resolved product issue through consumer testing.

Certification

  • Fear Free CertificationJune 2022 to Present
  • Child Development Associate Certification
  • Veterinary Technician Certification
  • Tax Knowledge AssessmentJanuary 2024 to December 2039
  • Driver's LicenseMay 2020 to May 2031
  • Microsoft OfficeMay 2021 to May 2021Certificate in Microsoft Office all programs.

Timeline

Special Service Representative

Safelite Autoglass
05.2025 - 09.2025

Customer Service Representative

Alleghany Meat Center
08.2024 - 05.2025

School Aged Teacher

Learning Tree Child Care Center
07.2023 - 11.2024

Seasonal Tax Preparer

H&R Block
01.2023 - Current

Veterinary Assistant

Mt Tabor Animal Hospital
11.2021 - 11.2022

Certificate - Early Childhood Education

Online-Remote

High school diploma - undefined

Alleghany High School

Associate of Applied Science - Veterinary Technology

Wilkes Community College

No Degree - Fear Free Certification

Appalachian State University

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Abbegayle Moxley