Kit Bruce
New York,NY
Summary
Dynamic professional with a proven track record at H&R Block, excelling in ethical leadership and team management. Successfully mentored staff, enhancing tax knowledge and client service. Recognized for implementing process improvements that boosted efficiency and fostering a collaborative environment, demonstrating strong attention to detail and a commitment to continuous learning.
Overview
17
17
years of professional experience
Work History
Associate Team Leader
H&R Block
12.2018 - 04.2025
- Led team in delivering exceptional client service during tax preparation season.
- Mentored junior staff, enhancing their knowledge of tax regulations and customer interactions.
- Implemented process improvements, increasing efficiency in client onboarding procedures.
- Coordinated training sessions for new employees, fostering a culture of continuous learning.
- Managed scheduling and workflow to optimize resource allocation during peak periods.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
Full Time Visual Sales
The Container Store
10.2008 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Secondary Education - Spanish
Clarion University of Pennsylvania
Clarion, PA12-1972
Skills
- Ethical leadership
- Team management
- Motivational leadership
- Compliance management
- Teamwork and collaboration
- Attention to detail
Timeline
Associate Team Leader
H&R Block
12.2018 - 04.2025
Full Time Visual Sales
The Container Store
10.2008 - 08.2018
Bachelor of Science - Secondary Education - Spanish
Clarion University of Pennsylvania