Shannan Mays
New Plymouth,ID
Summary
Dynamic leader with a proven track record at H & R Block Tax Services, enhancing team productivity and client trust through ethical leadership and effective problem-solving. Excelled in staff development and compliance management, significantly boosting employee engagement and satisfaction. Demonstrates motivational leadership, ensuring high-quality standards and operational excellence at Sistere Inc.
Overview
40
40
years of professional experience
Work History
Associate Team Leader
H & R Block Tax Services
07.2022 - 04.2023
- Led regular team meetings to discuss progress updates, address concerns, and establish a cohesive vision moving forward.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
- Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
- Provided constructive feedback during performance evaluations, fostering an environment of continuous improvement within the team.
Client Support Professional
H & R Block Tax Services
01.2019 - 04.2021
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Only worked Tax season
Census Enumerator
U S Census Bureau
03.2020 - 10.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Traveled to other states to assist in completion of Census.
District Manager
Sistere Inc
02.1983 - 07.2015
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Started as a Mental Health Aide
Education
Classes On Management, OAR's, Mental Health
Mt Hood Community College
Gresham, OR01-1990
High School Diploma -
Johnson County High School
Mountain City, TN06-1980
Skills
- Ethical Leadership
- Team Management
- Motivational Leadership
- Compliance Management
- Staff Development
- Employee engagement
- Problem Solving
Timeline
Associate Team Leader
H & R Block Tax Services
07.2022 - 04.2023
Census Enumerator
U S Census Bureau
03.2020 - 10.2020
Client Support Professional
H & R Block Tax Services
01.2019 - 04.2021
District Manager
Sistere Inc
02.1983 - 07.2015
Classes On Management, OAR's, Mental Health
Mt Hood Community College
High School Diploma -
Johnson County High School
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