AMY DURDEN-NORRIS

Responsibilities & Duties:

• Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
• Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

• Responsibilities & Duties:
• Maintains organization of warehouse, ensuring shrink and safety standards are followed
• Ensures that the warehouse is accessible and safe for salespeople and customer traffic
• Assists with loading purchased items into customer's vehicles and staging delivery items
• Prepares national delivery items per company standards
• Assists with unloading furniture, mattress, and appliance deliveries when they arrive at the store
• Maintains facilities and brand standards
• Assists during scheduled inventory counts and audits
• Assists as helper on delivery truck in self-delivery operated stores
• Performs other duties as assigned
• Excellent relationship building, communication, teamwork, and presentation skills
• Strong drive for results
• Strong organizational skills
• Computer literacy
• Knowledge of warehouse and store operations, bank deposits, handling cash.

• Sale appliances, ad set up take down, cashier, leader, mark downs, customer service, sell protection agreements, sell credit. Sell leasing, bank deposits, key carrier, Floor scans. Inventory, Team leader, conference calls. Ensuring company policies are followed, optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Assisting customers whenever necessary. Organizing employee schedules. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

• Sale appliances, ad set up take down, cashier, lead, mark downs, customer service, sell protection agreements, sell credit. Sell leasing, manager on duty, bank deposits, key carrier, Temporary ASM, Floor scans. Team leader.