ABBEY AKINLADE
Houston,Texas
Summary
Forward-thinking Project Manger leading a team of seasoned developers in building and servicing critical technical tools. Advises organizational leaders on key aspects of project development while coordinating efforts of design and development staff to realize project aspirations. Versatile professional with 12 years of experience.
Overview
12
12
years of professional experience
9
9
Certification
Work History
Project Team Manager
HealthPlanOne
Remote
07.2021 - Current
- Improved project efficiency by streamlining communication channels and implementing collaborative tools.
- Managed cross-functional teams for successful project delivery within budget and time constraints.
- Conduct CRM software training like Salesforce, Zoho, HubSpot, MAX Cloud, and other system programs, increasing usage and Improving care coordination by 35%.
- Reduced errors in Medicare claims submissions through meticulous attention to detail and thorough review processes.
- Improved claim processing efficiency by implementing new software and streamlining workflows.
- Enhanced patient care quality by conducting thorough healthcare data analysis and presenting actionable insights to stakeholders.
Senior Benefit Consultant
GO HEALTH
Remote
07.2020 - 07.2021
- Improved employee satisfaction by implementing approximately 700 streamlined benefits enrollment processes and providing personalized guidance.
- Reduced benefits costs for company by negotiating with major insurance providers and optimizing plan offerings.
- Checked over 100 employees' benefits enrollment for accuracy and inputted all data into CMS, SALESforce, and government marketplace.
- Developed and delivered engaging sales presentations to convey product benefits to customers on their medical, HSA, Retirement plans, stop loss, and ancillary benefits, while including plan design pricing contract review, budget and COBRA rate development, renewals projections, and short and long-term client strategy development.
- Collaborated with 400 compliance specialists to review and prepare client documents, policies, and administrative practices, ensuring alignment with HIPAA regulations.
- Proactively identified and resolved customer concerns, demonstrating effective problem-solving skills while developing and managing customer relationships.
- Collaborated with teams of Health Insurance Advisors to develop effective sales strategies, contributing to higher revenue generation.
Project Account Manager
Cydcor
Houston TX
01.2018 - 07.2020
- Streamlined project accounting processes by implementing efficient tracking systems and software.
- Enhanced financial reporting accuracy through diligent data analysis and reconciliation efforts.
- Performed effectively self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
- Managed a portfolio of approximately 400 client accounts, serving as the primary liaison between consumers and Fortune 500 corporations, including AT&T, Verizon, Amazon, and Target, to drive operational excellence in a dynamic logistics environment.
- Communicated across departments to meet client needs, negotiating contracts to increase profitability while ensuring retention remained at or above 80%.
- Monitored and tracked key performance indicators (KPIs) related to projects and service levels, ensuring achievement of targets.
- Led meetings, interviews, and training sessions, and provided mentorship to over 500 new sales representatives.
Brand Ambassador
Cydcor
Hampton VA
01.2015 - 01.2018
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Utilized customer buying cycles to identify and capitalize on new business opportunities, generating leads, and effectively qualifying prospects. Established and nurtured personal relationships with potential customers, leading to successful negotiation and deal closures.
- Implemented centralized data management strategies, resulting in 30% reduction in data-related delays through collaborative efforts with vendors and internal stakeholders.
- Conducted comprehensive data analysis using tools such as SharePoint, Microsoft Excel, Word, and PowerPoint, contributing to significant 25% increase in operational efficiency.
Tutor
Houston Community college
Houston TEXAS
08.2013 - 08.2015
- Increased approximately 50 students' comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with approximately 20 tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
Education
Bachelor of Science - Economic
University of Houston
Houston, Texas12.2024
Associate of Arts - Economics
Houston Community College
Houston, TX05.2024
Skills
- Project Management
- Interpersonal Skills
- Negotiation
- Risk management
- Salesforce Software
- Team Development and Leadership
- Oracle
- Microsoft Excel
- Microsoft SharePoint
- Tableau
- Cold Calling
- Customer service
- B2B, Face-to-Face Sales
- Data Analysis
- SAP
- Data Verification
- Remote Data Entry
- Coaching and Mentoring
- Task Delegation
- Budgeting expertise
- Change Management Process
Certification
- Project Management Professional (PMP)
- LIFE AND HEALTH INSURANCE
- CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM)
- PORTFOLIO MANAGEMENT PROFESSIONAL (PfMP)
- CERTIFIED SCRUM MASTER (CSM)
- AGILE CERTIFIED PRACTIONER (ACP)
- STANDARD, ACCOUNTING, BUDGETING AND REPORTING SYSTEM (SABR)
- SQL
- CUSTOMER RELATIONS MANAGEMENT (CRM)
- CPPA
- HUMAN RESOURCES MANAGEMENT SYSTEMS (HRMS)
- LEAN SIX SIGMA
- AGILE CERTIFIED PRACTITIONER (ACP)
- HIPPA CERTIFICATION
Languages
English
Native or Bilingual
yoruba
Native or Bilingual
Timeline
Project Team Manager
HealthPlanOne
07.2021 - Current
Senior Benefit Consultant
GO HEALTH
07.2020 - 07.2021
Project Account Manager
Cydcor
01.2018 - 07.2020
Brand Ambassador
Cydcor
01.2015 - 01.2018
Tutor
Houston Community college
08.2013 - 08.2015
Bachelor of Science - Economic
University of Houston
Associate of Arts - Economics
Houston Community College