KAITLYN SWINKER
Maplewood
Summary
Dynamic and results-oriented manager with a proven track record of ownership and initiative, consistently exceeding company expectations through a strong work ethic. Expertise in building productive relationships and collaborating with employees to enhance productivity and streamline procedures. Adept at thriving in fast-paced, deadline-driven environments while effectively managing goals and fostering team development. Recognized for strategic planning, operational management, and the ability to implement efficient processes that drive project success and achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Project Team Manager
Frontier Energy
Chanhassen, MN
12.2024 - Current
- Directed cross-functional teams to ensure timely and budget-compliant delivery of energy projects.
- Formulated comprehensive project plans detailing scope, timelines, and resource allocation to drive strategic alignment.
- Analyzed existing processes and instituted improvements that elevated operational efficiency and accelerated project delivery.
- Managed stakeholder communication strategies to promote transparency and foster engagement throughout project phases.
- Evaluated project risks and formulated mitigation strategies to ensure project continuity.
- Reviewed and interpreted performance data to identify opportunities for improvement across various projects.
- Streamlined resource allocation by identifying skill gaps and implementing targeted training programs for team members.
- Cultivated a high-performing team environment through collaboration, trust, and effective communication.
- Assessed team member performance through structured reviews, offering actionable feedback and defining objectives for professional growth.
- Led strategic change management efforts to enhance operational effectiveness and strengthen competitive positioning.
Manager, Passenger Service
Innovative Handling Solutions
Minneapolis, MN
10.2022 - 11.2024
- Managed a diverse team of 60 employees, fostering a culture of high productivity and outstanding customer satisfaction.
- Executed comprehensive performance evaluations to foster growth and improvement within the team and individual contributors.
- Directed recruitment, onboarding, and training initiatives for new employees.
- Validated and approved timesheets for payroll, ensuring adherence to company best practices.
- Managed oversight of daily operations across seven airline contracts to uphold operational efficiency and quality benchmarks.
- Designed and implemented training sessions for employees, ensuring thorough understanding of job responsibilities across multiple positions.
- Facilitated improvement in team productivity by integrating targeted strategies and personalized coaching initiatives.
- Developed and tracked KPIs to evaluate performance and identify areas for improvement.
- Upheld customer service excellence through strict adherence to established standards and effective problem resolution.
Project Manager, Training And Operations
Innovative Handling Solutions
Minneapolis, MN
05.2022 - 11.2024
- Facilitated comprehensive training sessions focused on boosting employee performance and streamlining operational processes.
- Created targeted training initiatives to enhance employee skills and support organizational objectives.
- Executed diverse instructional methods to enhance trainee engagement.
- Facilitated onboarding and skill development for newly recruited passenger service personnel to enhance team performance.
- Evaluated and maintained compliance with regulatory requirements while managing projects involving overlapping policy frameworks.
Ground Security Coordinator
Innovative Handling Solutions
Minneapolis, MN
06.2020 - 09.2024
- Communicated effectively with the public by giving clear guidance, educating on regulations, and resolving queries.
- Ensured secure transportation operations for several airlines by following the guidelines set by their operations headquarters and TSA.
- Conducted discreet observations of travelers and staff to identify suspicious actions.
Airport Passenger Service Supervisor
Innovative Handling Solutions
Minneapolis, MN
07.2019 - 05.2022
- Oversee operational duties of team members for 1000+ passengers traveling per day.
- Ensured compliance with safety and quality standards in alignment with IATA, FAA, TSA regulations.
- Created and sustained detailed documentation to facilitate effective communication among authorized team members and stakeholders.
- Coordinated staff schedules to optimize resource allocation and enhance service delivery efficiency.
Lead Flight Attendant
Key Lime Air
Englewood, CO
01.2021 - 09.2021
- Coordinated in-flight operations, enhancing passenger comfort and satisfaction during flights.
- Conducted diligent inspections prior to takeoff, guaranteeing the security of passengers and stock.
- Supervised and guided junior flight attendants in following correct procedures and maintaining crew standards.
Airport Passenger Service Agent
Innovative Handling Solutions
Minneapolis, MN
05.2019 - 09.2021
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats to 200+ passengers per flight.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Coordinated check-in procedures, ensuring compliance with airline policies and regulations.
Project Management Intern
Key Lime Air
Englewood, CO
05.2021 - 08.2021
- .Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Assisted in tracking project budgets and resources, contributing to financial oversight.
- Supported cross-functional teams by facilitating communication and collaboration on project tasks.
Flight Attendant
Sun Country Airlines
Minneapolis, MN
02.2020 - 01.2021
- Cooperative Management of flights carrying up to 186 passengers.
- Conducted safety demonstrations, educating passengers on emergency procedures and equipment use.
- Provided exceptional customer service, ensuring passenger comfort and satisfaction during flights.
Education
Bachelor Of Science - Project Management
Minnesota State University
Moorhead, MN05-2022
Associate Of Science - Liberal Arts And Sciences
Inver Hills Community College
Inver Grove Heights, MN12-2019
Skills
- Effective leadership
- Coaching and mentoring
- Task delegation
- Operations Management
- Staff Management
- Customer Relationship Management (CRM)
- Analytical and Critical Thinking
- Project planning and development
- Policy Implementation
- Verbal and written communication
- MS Office
Accomplishments
- 2024-2025 - Team Retention Reversal - Took over a team of 20 with a retention rate of 4%, and achieved 99% team retention.
- 2022, 2023 - MSP NICE Recipient - Achieved this through assisting traveler's by going above and beyond their needs to create a positive travel experience.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Project Team Manager
Frontier Energy
12.2024 - Current
Manager, Passenger Service
Innovative Handling Solutions
10.2022 - 11.2024
Project Manager, Training And Operations
Innovative Handling Solutions
05.2022 - 11.2024
Project Management Intern
Key Lime Air
05.2021 - 08.2021
Lead Flight Attendant
Key Lime Air
01.2021 - 09.2021
Ground Security Coordinator
Innovative Handling Solutions
06.2020 - 09.2024
Flight Attendant
Sun Country Airlines
02.2020 - 01.2021
Airport Passenger Service Supervisor
Innovative Handling Solutions
07.2019 - 05.2022
Airport Passenger Service Agent
Innovative Handling Solutions
05.2019 - 09.2021
Associate Of Science - Liberal Arts And Sciences
Inver Hills Community College
Bachelor Of Science - Project Management
Minnesota State University