Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abbey Bostic

Twentynine Palms,CA

Summary

Dynamic professional with extensive experience at Frontwave Credit Union, excelling in branch supervisory functions and client needs analysis. Proven track record in optimizing efficiency and enhancing service excellence. Adept at dispute mediation and effective team leadership, consistently delivering exceptional results in high-pressure environments. Committed to fostering positive customer relationships and driving operational success.

Overview

7
7
years of professional experience

Work History

Universal Banker II

Frontwave Credit Union
08.2022 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Supervised opening and closing procedures for office and vault.
  • Optimized branch efficiency, monitoring employee performance and identifying areas for improvement or additional training.

911 Dispatcher

Prince William County Public Safety Communications
02.2020 - 06.2022
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Coordinated multi-agency responses for large-scale emergencies, ensuring timely support and resource allocation.

Food Service Worker

Baskin Robbins Ice Cream
04.2018 - 08.2018
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Developed and maintained positive relationships with customers to enhance service.

Education

High School Diploma -

San Juan Hills High School
San Juan Capistrano, CA
06-2018

Skills

  • Supervisory Tasks
  • Cash Management Expertise
  • Electronic Payment Transactions
  • Client Needs Analysis
  • Service Excellence
  • Effective Team Leadership
  • Team Training Programs
  • Effective Interpersonal Communication
  • Efficiency Improvement
  • Dispute Mediation
  • Data management
  • Maintaining records
  • Data entry

Accomplishments

  • Awarded Valor Award by Prince William County in 2021 for an emergency call.
  • Received Top USR title in the credit union every quarter of 2024 at Frontwave Credit Union

Timeline

Universal Banker II

Frontwave Credit Union
08.2022 - Current

911 Dispatcher

Prince William County Public Safety Communications
02.2020 - 06.2022

Food Service Worker

Baskin Robbins Ice Cream
04.2018 - 08.2018

High School Diploma -

San Juan Hills High School

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Abbey Bostic