Abbey Clapper
Jamesville,NY
Summary
Skilled Phlebotomist with a proven track record at Upstate University Hospital and the American Red Cross, enhancing patient satisfaction through expert venipuncture and compassionate care. Demonstrated excellence in specimen handling and HIPAA compliance, significantly reducing contamination risks and ensuring timely, accurate test results. Excelled in adapting to diverse patient needs and maintaining professionalism in high-pressure situations.
Overview
3
3
years of professional experience
Work History
Phlebotomist
Upstate University Hospital
2024.01 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist
American Red Cross
2021.12 - 2023.05
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
Education
Highschool -
Jamesville Dewitt High School
Fayetteville, NYSkills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
Timeline
Phlebotomist
Upstate University Hospital
2024.01 - Current
Phlebotomist
American Red Cross
2021.12 - 2023.05
Highschool -
Jamesville Dewitt High School
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