Abbey Drahnak
Rochester Hills,MI
Summary
Aspiring leader with a strong background in service operations, communication, and leadership. Experienced in sales, customer relations, and problem-solving, with a proven ability to work effectively under pressure. Recognized for academic achievement (3.9 GPA, Dean's List 6x, and a part of National Society of Leadership and Success) and committed to fostering guest satisfaction, teamwork, and excellence in hotel management settings.
Overview
5
5
years of professional experience
Work History
Banquet Server
Graduate Hotel
East Lansing, MI
09.2024 - Current
- Delivered attentive, high-quality service to large groups and events, ensuring guest satisfaction in fast-paced settings
- Coordinated with team members and event staff to set up, serve, and break down banquet functions efficiently
- Adapted to changing schedules, event needs, and guest requests with professionalism and flexibility
- Maintained knowledge of food and beverage safety, dietary restrictions, and hotel service standards
- Assisted in creating a welcoming, guest-centered environment by providing courteous and responsive service
- Balanced multiple tasks simultaneously, including serving, replenishing, and maintaining cleanliness during events
Server/Front Counter
Bakehouse 46
Rochester, MI
05.2024 - Current
- Greeted and served 60+ customers daily, consistently praised for friendliness and attentiveness
- Accurately processed cash and digital transactions, maintaining 100% drawer balance
- Prepared food and beverages with precision, meeting dietary requests and quality standards
- Thrived in a high-volume environment, staying composed under pressure and prioritizing tasks
Human Resources/Benefits Intern
United Wholesale Mortgage
Pontiac, MI
05.2025 - 08.2025
- Contributed to benefits administration processes impacting a workforce of 7,000+ employees, ensuring accuracy and compliance
- Managed employee timecards through UKG, maintaining strict confidentiality and attention to detail
- Researched HR policies and federal/state regulations, helping strengthen compliance procedures
- Resolved employee benefit inquiries, clarifying policies and improving internal communication resources
- Supported leave management processes (FMLA, ADA) and assisted HR leaders in one-on-one employee meetings
- Collaborated on department-wide projects to improve employee experience and engagement
Hostess/Server
Bitter Tom's
Lake Orion, MI
05.2024 - 08.2024
- Delivered exceptional service to 50+ guests daily, ensuring satisfaction and repeat visits
- Managed multiple tables and orders simultaneously in a fast-paced environment, maintaining accuracy under pressure
- Handled guest inquiries and reservations both in person and over the phone, strengthening communication skills
Sales Representative
Cutco
Troy, MI
05.2021 - 10.2021
- Cultivated and managed relationships with 40+ clients, driving repeat business and referrals
- Conducted needs-based consultations to deliver tailored product recommendations
- Achieved top 10% regional sales ranking and exceeded sales targets by 15%
Education
Bachelor of Arts - Psychology, Leadership Organization
Michigan State University
East Lansing, MI09.2025
Double Major Bachelor of Arts - Psychology, Social Work
Indiana Wesleyan University
Marion, IN05.2024
Skills
- Guest satisfaction and service excellence
- Benefits administration and compliance
- Employee onboarding and training
- Leadership and organizational development
- Communication and interpersonal skills
- Customer relations and conflict resolution
- Data analysis in psychology
Activities
- Nanny, 09/01/17, Present
- Michigan State Club Soccer, 09/01/24, Present
- Michigan State Intramural Volleyball & Soccer & Basketball, 09/01/24, Present
- Collegiate Soccer, Indiana Wesleyan, 09/01/22, 05/01/24
- Varsity High School Soccer & Basketball, 09/01/18, 05/01/22
- Vardar/Liverpool ECNL Soccer, 09/01/18, 05/01/22
Timeline
Human Resources/Benefits Intern
United Wholesale Mortgage
05.2025 - 08.2025
Banquet Server
Graduate Hotel
09.2024 - Current
Server/Front Counter
Bakehouse 46
05.2024 - Current
Hostess/Server
Bitter Tom's
05.2024 - 08.2024
Sales Representative
Cutco
05.2021 - 10.2021
Bachelor of Arts - Psychology, Leadership Organization
Michigan State University
Double Major Bachelor of Arts - Psychology, Social Work
Indiana Wesleyan University