Stella Shinsato
Las Vegas,NV
Summary
Dedicated Server with strong focus on customer satisfaction and teamwork. Proven ability to excel in both large-scale dining environments and intimate private events. Committed to delivering high-quality service and enhancing guest experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Banquet Server
Fontainebleau Las Vegas
Las Vegas, NV
12.2023 - Current
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Carried trays of food items from kitchen to dining areas.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
Banquet Server
Red Rock Casino Resort & Spa
Las Vegas, NV
04.2021 - Current
- Greeted guests upon arrival and provided assistance throughout the event.
- Followed proper sanitation guidelines when handling food items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Presented meal options to help patrons select food and beverages.
- Provided exceptional service to high volume of daily customers.
Banquet Server
Aria Hotel and Casino
Las Vegas, NV
10.2009 - Current
- Set up stations for serving meals according to established guidelines.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Served beverages and appetizers to guests in an efficient manner.
- Greeted guests upon arrival and provided assistance throughout the event.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Provided exceptional service to high volume of daily customers.
Catering Attendant
Levy
Las Vegas, NV
08.2023 - 05.2024
- Assisted in setting up banquet tables, chairs, linens, china, and glassware for catered functions.
- Delivered food orders to customers in a timely manner ensuring accuracy of order.
- Served meals to patrons in a professional manner following established guidelines for portion control and presentation standards.
- Assisted in loading and unloading delivery trucks with catering supplies or equipment.
- Greeted guests upon arrival at catered events.
- Provided exceptional customer service to ensure satisfaction of guests attending catered events.
- Set up and cleaned up food preparation and service stations before and after catered events.
Personal Shopper
Walmart
Las Vegas, NV
01.2022 - 03.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Greeted and assisted customers to foster positive experiences.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
Associate of Science - Food Service
Kapiolani Community College
Honolulu, HI12-1983
Skills
- Customer service
- Buffet and beverage service
- Event setup and coordination
- Guest satisfaction
- Positive attitude
- Attention to detail
- Strong teamwork
- Service prioritization
- Punctual and reliable
Certification
Southern Nevada Health District Food Handlers Card
Alcohol Awareness Card
Non-Gaming Sherriff's Card
Timeline
Banquet Server
Fontainebleau Las Vegas
12.2023 - Current
Catering Attendant
Levy
08.2023 - 05.2024
Personal Shopper
Walmart
01.2022 - 03.2023
Banquet Server
Red Rock Casino Resort & Spa
04.2021 - Current
Banquet Server
Aria Hotel and Casino
10.2009 - Current
Associate of Science - Food Service
Kapiolani Community College
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