Abbey Edwards
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level team manager position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Team Manager
Dickeys BBQ Pit
01.2023 - 02.2024
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Portofino Italian Restaurant
05.2018 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
BDC Representative
Daytona Nissan
02.2020 - 06.2022
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Pawnbroker
Cash America
02.2018 - 04.2020
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on different types items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
Education
High School Diploma -
Lake Fenton High School
Fenton, MI05.2002
Skills
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- Team Leadership
- Staff Training
- Customer Service
- Computer Skills
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Team Manager
Dickeys BBQ Pit
01.2023 - 02.2024
BDC Representative
Daytona Nissan
02.2020 - 06.2022
Server
Portofino Italian Restaurant
05.2018 - 10.2023
Pawnbroker
Cash America
02.2018 - 04.2020
High School Diploma -
Lake Fenton High School