Hi, I’m
Abbey Fuerst
Rexburg,ID
Summary
Skilled Medical Receptionist with proven expertise in front desk operations and HIPAA compliance. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Excelled in managing patient data and streamlining appointment processes, significantly improving office efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
Work History
Grand Peaks - Medical & Dental
Medical Receptionist
07.2021 - 02.2022
Job overview
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining apolite and professional demeanor.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Family Practice Center
Medical Receptionist
05.2019 - 08.2020
Job overview
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Harbor Medical Group
Medical Receptionist
03.2018 - 05.2019
Job overview
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Austin Kade Academy, Idaho Falls, ID
No Degree from Cosmetology
05-2024
Grays Harbor College , Aberdeen, WA
GED
06-2012
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Office administration
- Payment collection
- EMR / EHR
- Paperwork coordination
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Medical Receptionist
Grand Peaks - Medical & Dental
07.2021 - 02.2022
Medical Receptionist
Family Practice Center
05.2019 - 08.2020
Medical Receptionist
Harbor Medical Group
03.2018 - 05.2019
Austin Kade Academy
No Degree from Cosmetology
Grays Harbor College
GED
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