Abbey Maciocha
Summary
Enthusiastic and friendly team member who covers many positions throughout the business. Motivates co-workers throughout shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Caddie, Bayhost, Bartender, Events, ACE Trainer
TopGolf
05.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Encouraged new hires to have fun while learning during classes.
- Led one-on-one training with positivity and encouragement.
- Provided coaching and mentoring to employees.
Cashier
Giant Food Stores
11.2018 - 08.2022
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Resolved guest issues by working with leaders to meet individual needs
- Trained new team members in satisfying customers during visit
- Covered multiple store areas by cross-training in different roles.
Personal Shopper
Giant Food Stores
03.2019 - 01.2021
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Handled order challenges by selecting alternative products and communicating with customers
- Provided superior customer service, answered questions, and resolved customer complaints.
Education
Associate of Applied Science - Business Leadership, Hospitality
Community College of Philadelphia
Philadelphia, PA05.2024
Skills
- Time Management
- Cash Handling
- Customer Service
- Teamwork and Collaboration
- Problem Solving
- Team Building
- Trainer Coaching
- Hospitality Service Expertise
Volunteer Experience
Calvary Athletic Association
Cheerleading Coach, 08/2017 - 02/2023
Philadelphia, PA
Improved team performance with effective athlete conditioning. Planned, organized, and conducted practice sessions. Adjusted coaching techniques, based on strengths and weaknesses of athletes. Collaborated with coaches to meet daily goals and build a strong team.
Timeline
Caddie, Bayhost, Bartender, Events, ACE Trainer
TopGolf
05.2022 - Current
Personal Shopper
Giant Food Stores
03.2019 - 01.2021
Cashier
Giant Food Stores
11.2018 - 08.2022
Associate of Applied Science - Business Leadership, Hospitality
Community College of Philadelphia
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