Abbey Mccullough
Chicago,IL
Summary
Team first, reputable customer success professional that brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Omni Interactions
01.2021 - Current
- Collaborated with cross-functional teams to establish customer success programs. Coordinated training programs, enabling staff to support company objectives.
- Directed 7 enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Recruited and trained new employees to meet job requirements. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Project Manager
MCB Capital
01.2020 - 01.2023
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget. Led meetings with internal team members, consultants and contractors.
- Produced thorough, accurate and timely reports of project activities.
- Built and established strong partnerships with teams, vendors and contractors.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Customer Success Associate
CrossBorder Solutions
Chicago, IL
02.2018 - 12.2020
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Contacted customers about potential service upgrades, new transfer pricing automation services and account changes.
- Conferred with customers by telephone or in person to provide information about products or services and take orders. Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction rate by 74% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
Associates of General Studies -
02.2015
Skills
- Team Building
- Time Management
- Project Management
- Microsoft Excel Proficiency and Quickbooks Software Proficiency
- Sales Proficiency
- Handling Escalations
Certification
- Foundations of Project Management, Coursera, 02/01/22
- Foundations of Ecommerce and Social Media Marketing, Coursera, 02/01/22
Timeline
Customer Success Manager - Omni Interactions
01.2021 - Current
Project Manager - MCB Capital
01.2020 - 01.2023
Customer Success Associate - CrossBorder Solutions
02.2018 - 12.2020
Ivy Tech Community College - Associates of General Studies,