Abbey Nolan
Overview
16
16
years of professional experience
Work History
Caregiver
Independent
01.2011 - 10.2023
- Implemented and executed client care plans in conjunction with care team
- Facilitated Instrumental Activities of Daily Living
- Managed medical appointments, medication schedules
- Tracked chronic conditions and assessed client pain levels
- Provided additional stability and companionship to clients' lives.
Remote Mortgage Loan Processor Assistant
Mortgage Network Inc.
03.2020 - 08.2022
- Collaborated with loan officers and operations team to ensure the highest customer satisfaction rating on every transaction
- Identified closing disclosure errors and updated loan fees prior to disclosing which improved accuracy and compliance
- Implemented a streamlined process for submitting final credit packages to underwriting which improved overall efficiency and achieved high loan approval rates and reduced loan processing time
Post Closing Specialist
Plaza Home Mortgage Inc.
07.2014 - 01.2017
- Shipped over 50 collateral daily to special investors within rush trade deadlines
- Coordinated with attorneys, title/escrow companies to clear deficiencies on unsalable loans
- Reviewed and validated details of loan applications and closing documentation
- Provided training and mentorship to new team members, contributing to a smooth onboarding process and team productivity
Operations and Controls Specialist
Prudential Financial
11.2007 - 08.2012
- Facilitated onboarding of new managers and financial services professionals
- Mentored marketing assistants and trained intern team in administrative functions
- Significantly improved internal operational processes
- Recommended specific action plans to expedite new business
- Safeguarded extremely high level confidential information
- Coordinated successful networking events and marketing campaigns
Education
Certified Fitness Trainer -
International Sports Sciences Association
12.2011
Bachelor's degree in Psychology -
Westfield State University
Westfield, MA12.2004
Skills
- Fair Housing regulations
- Credit analysis
- Escrow
- Process improvement
- HubSpot
- SEO tools
- TensorFlow
- WordPress
Computer Applications
- Adobe
- Android
- Google Developer
- HubSpot
- IOS
- Kaseya
- Microsoft Office
- Semrush
- TensorFlow
- Windows
- WIX
Timeline
Remote Mortgage Loan Processor Assistant
Mortgage Network Inc.
03.2020 - 08.2022
Post Closing Specialist
Plaza Home Mortgage Inc.
07.2014 - 01.2017
Caregiver
Independent
01.2011 - 10.2023
Operations and Controls Specialist
Prudential Financial
11.2007 - 08.2012
Certified Fitness Trainer -
International Sports Sciences Association
Bachelor's degree in Psychology -
Westfield State University